• Resolving issues through Zoho and Jira ticketing system and escalate complex problems to higher-level support teams when necessary.• Troubleshooting hardware issues, such as desktops, laptops, printers, and mobile devices along with the installation and configuration as well.• Utilize Microsoft suite of products including Windows, Office, Active Directory, Group Policy, Exchange, Microsoft 365.• Managing administrative task in Microsoft 365 such as outlook, SharePoint, Teams, and OneDrive, including setup and user support. • Deploying and managing endpoints through Microsoft Intune and ensuring devices are properly configured. • Troubleshooting and resolving basic networking issues, such as LAN and Wi-Fi setup, Ip addressing, and DNS/DHCP configuration. • Aligning with ITL frameworks and company policies to enhance operational efficiency. • Assist in installing and troubleshooting Windows Server 2016-2022 and windows 7-11. • Managing users and devices along with deployment through Microsoft Intune and azure AD.• Onboarding/ offboarding user and password management in an organization through Active Directory or Azure.• Managing and maintaining daily backups using Veeam backup, preventing data loss and ensuring minimal downtime.

• Effectively responding to phone, email, and web enquiries, maintaining a positive reputation for the company.• Followed up with customers to ensure issues were resolved to their satisfaction and to gather feedback for continuous improvement.• Coordinated and managed client accounts, ensuring timely and accurate responses to inquiries and service requests.• Collaborated with IT departments to troubleshoot technical issues, gaining experience in network and system support.• Collaborated effectively with team members to achieve departmental goals and objectives.• Performed precise and speedy data entry, particularly in processing orders accurately and efficiently. • Worked with the store leaderships teams to identify challenges, areas of opportunity, and upcoming priorities.