Sandesh Beresford Email & Phone Number

New York

· Oversee the daily operations of the clinic, ensuring all procedures and protocols are followed including scheduling staff, managing appointments, and ensuring excellent patient care.· Lead, mentor, and manage the clinic team, including veterinarians, veterinary technicians, assistants, and reception staff. Ensure a positive and productive work environment.· Oversee the recruitment process, including interviewing, hiring, and onboarding new staff members. · Work with Leadership to develop and implement strategic plans for the clinic. Set goals for growth, client satisfaction, and team development.· Ensure the proper handling, storage, and documentation of controlled substances. Maintain compliance with all regulatory requirements, including accurate record-keeping and inventory tracking.· Manage the In-Clinic Pharmacy, ensuring that medications and supplies are adequately stocked, stored properly, and dispensed according to veterinary standards. · Ensure that all clinic equipment is functioning properly and that the facility is clean, safe, and well-maintained. · Monitor and manage the clinic’s financial performance, including revenue, expenses, and profitability. Analyze financial reports, identify trends, and implement strategies to improve financial outcomes.· Ensure that clients receive exceptional service from the moment they enter the clinic. Address any client concerns or complaints promptly and professionally.· Establish and maintain strong relationships with vendors and suppliers. Manage orders, and ensure timely delivery of supplies and services.

· Developed comprehensive training programs for new hires, existing employees, and leadership teams, tailored to the needs of different roles within the organization.· Collaborated with cross-functional teams, including HR, operations and clinical leadership to align training initiatives with organizational goals and priorities.· Facilitated clinical and non-clinical training sessions for remote and in-person audiences, ensuring that staff members received the necessary knowledge and skills to excel in their roles.· Coached and developed a team of Learning Analysts on various delivery methods and Adult Learning theory.· Designed leadership development programs and provided coaching and mentorship opportunities to high-potential employees, nurturing their growth and career progression within the organization.· Collaborated with HR business partners and department managers to identify performance gaps and training needs, providing coaching and feedback to employees to enhance performance.· Tracked expenses related to training programs, including costs for materials, travel and technology platforms.· Managed the administration of the Learning Management System, tracking employee progress and completion rates, and generating reports to evaluate training effectiveness.· Maintained inventory for training laptops, office supplies, and medical supplies. Regulated procedures for tracking loaned equipment and established a schedule for routine maintenance and calibration of medical equipment based on manufacturer recommendations and regulatory requirements.· Collaborated with vendors to improve system functionalities. Monitored program metrics and user feedback to identify areas for improvement and implemented changes accordingly.· Evaluated the effectiveness of training programs through feedback mechanisms and performance metrics, making recommendations for program enhancements and process improvements.

· Responsible for managing day to day operations of an CityMD Urgent Care site, servicing an average of 100+ patients per day.· Tracked site performance through metrics and patient surveys, consistently maintaining above-average scores within the region, and implemented strategies to improve performance.· Worked with District and Regional Managers to align site activities with broader organizational goals.· Conducted active recruitment processes, interviewing, hiring, and training staff members to ensure a skilled andefficient team.· Implemented effective professional development strategies to enhance individual and team performance.· Collaborated with HR business partners and department managers to identify performance gaps and trainingneeds, providing coaching and feedback to employees to enhance performance.· Managed work schedules, time entries, PTO, and sick leave for employees, optimizing operational efficiency.· Controlled inventory supplies for both medical and stationary items, maintaining budget compliance. Regulated procedures for routine maintenance and calibration of medical equipment based on manufacturer recommendations and regulatory requirements.· Oversaw employee training and development, utilizing digital tools and resources to streamline trainingprocesses and ensure compliance with regulatory requirements.· Initiated and managed work orders for facilities, ensuring a well-maintained and operational environment, and implemented strategies to improve efficiency and effectiveness.

Greater New York City Area

· Oversaw all aspects of customer service, sales knowledge, and shop floor standards to ensure operationalexcellence.· Coached staff in developing organizational and interpersonal skills while fostering a positive and growth-orientedwork environment. Designed training pathways and succession planning for employees.· Adjusted staffing plans on a monthly, weekly, and daily basis within established cost budgets, demonstratingeffective resource optimization.· Executed daily allocation of top-selling products based on meticulous monitoring of weekly to monthly salestrends.· Spearheaded efforts to achieve sales turnover and gross margin targets through rigorous analysis of sales trendsand variances.· Conducted monthly reviews of Profit and Loss Statements, implementing strategies to reduce loss, cut spending,and increase Net Sales.· Created weekly floor plans in line with sales trends, introducing new seasonal products, and implementingeffective visual merchandising strategies.· Conducted interviews for potential candidates and managed onboarding processes to ensure a seamlessintegration into the team.