Sandesh Beresford Email & Phone Number

New York

· Oversee the daily operations of the clinic, ensuring all procedures and protocols are followed including scheduling staff, managing appointments, and ensuring excellent patient care.· Lead, mentor, and manage the clinic team, including veterinarians, veterinary technicians, assistants, and reception staff. Ensure a positive and productive work.

· Developed comprehensive training programs for new hires, existing employees, and leadership teams, tailored to the needs of different roles within the organization.· Collaborated with cross-functional teams, including HR, operations and clinical leadership to align training initiatives with organizational goals and priorities.· Facilitated clinical and.

· Responsible for managing day to day operations of an CityMD Urgent Care site, servicing an average of 100+ patients per day.· Tracked site performance through metrics and patient surveys, consistently maintaining above-average scores within the region, and implemented strategies to improve performance.· Worked with District and Regional Managers to align.

Greater New York City Area

· Oversaw all aspects of customer service, sales knowledge, and shop floor standards to ensure operationalexcellence.· Coached staff in developing organizational and interpersonal skills while fostering a positive and growth-orientedwork environment. Designed training pathways and succession planning for employees.· Adjusted staffing plans on a monthly.