Create the best work environment, culture and processes, by experimenting agile ways of working, to enable smart team members to work together and across departments, in order to build simple easy to use software products, for Target Finance to pay our vendor partners on time and accurately

o Deliver best in class Reporting & Analytics solutions for the Retirement solutions business verticalo Engage and Inspire a 50 member team of Business Intelligence professionals to develop Executive Scorecards, Operations KPI Reports, Self Service BI, Visual Analytics and Machine Learning & Natural Language Processing (NLP) driven Analytics solutions

o Engage and Inspire a team of Systems Administrators, seated across 4 global locations, to deliver a highly stable and performing BI Tools Infrastructure comprised of WebFOCUS, SAS, and Tableauo Accountable for Build, Run, Optimize and Improve scalability, performance and utilization of these platformso Partner with stakeholders and determine portfolio delivery goals, create roadmap with milestone, scope and schedule, identify risks and challengeso Collaborate with Storage and… Show more o Engage and Inspire a team of Systems Administrators, seated across 4 global locations, to deliver a highly stable and performing BI Tools Infrastructure comprised of WebFOCUS, SAS, and Tableauo Accountable for Build, Run, Optimize and Improve scalability, performance and utilization of these platformso Partner with stakeholders and determine portfolio delivery goals, create roadmap with milestone, scope and schedule, identify risks and challengeso Collaborate with Storage and back up, Database and Network teams on prioritization of BI Tools platform needso Drive strategy and coach the team (both internal and outsourced vendors, on- and off-shore) to ensure best in class Business Intelligence solutions that are of high quality, on budget, sustainable and market leadingo Deliver operational excellence in meeting service level agreements (SLAs) and near zero downtime; tracking ITSM processes - Incidents, Events, Problems, Change Management and Knowledge Management using Enterprise ServiceNowo Proactive monitoring of platform – Implementing Datadog and open source frameworks ELK stack and Sensu with a goal of “Know before the user tells”o Budgeting/Financial Management: Determine resource allocation, monitor financials – track timesheet and Multi Year Financial estimationso Collaborate with the Sourcing and Procurement team for management of vendor contracts and Statement of Work (SOW)o Own the License and Maintenance costs for these enterprise assets; constantly strive to optimize costs and service delivery with third party vendorso Accountable for ensuring adherence to ITSM standards and compliance with SOX and GLBA; working closely with IT Compliance teamso Develop & nurture an organization of high performing engineers through effective hiring, diligent coaching & rigorous adherence to Target’s talent management practices Show less

Lead a global techno functional team of 20+ team members responsible for small to large scale technology implementations as well as run state stability of enterprise systems that impact the businesses we support. Business Units: - Contact Centers : Resource Management, CRM, Knowledge Management and Communication Services e.g IVR, Dialers, Chat- Payment Card Solutions: Chip and PIN EMVKey Responsibilities:• Promote seamless collaboration to drive results between… Show more Lead a global techno functional team of 20+ team members responsible for small to large scale technology implementations as well as run state stability of enterprise systems that impact the businesses we support. Business Units: - Contact Centers : Resource Management, CRM, Knowledge Management and Communication Services e.g IVR, Dialers, Chat- Payment Card Solutions: Chip and PIN EMVKey Responsibilities:• Promote seamless collaboration to drive results between business and technology departments• Serve as single point I.T. contact for Payment Card and Contact Center Operations Director and above leadership, on incidents, enhancements and multi-million dollar initiatives that require technology input• Understands business capabilities, processes and the technologies that support them, contribute to business case development• Liaise with Technology teams (Business Analysts, Technical Project Manager) on business requirements• Accountable for floor support & operations of Target’s outsourced call centers in Philippines and South America, in the areas of customer service helpdesk, outbound and inbound call centers• Proficient in driving timely and relevant technology incident communication to Director and above leadership, with clear business impact and next steps• Coach managers on the team to deliver flawless User Acceptance Testing (UAT) for the Business Units (BU)Current Key Deliverables:o EMV Chip & Pin implementation On Target's Credit and Debit Cardso Contact Center Technology Reinvention – Self Service (IVR/Dialers/Chat)Additionally,.Engage and Inspire Business Process Operations teams (BPO) of 25+ Team members in the areas Payment Card Back end Services Operations, Access Certifications for SOX, Internal Audits – Assurance & Systems Access Provisioning. Show less

• Deliver Acceptance Testing for Online debit card enrollment on Target.com• Deployment of 5% Payment Card Rewards program on Telephony Systems

• Lead technical support for Interactive Voice Response systems (IVR), call routing (PBX) and Predictive Dialer Systems (PDS) • Gain client trust with focus on collaboration, contextual knowledge and team member development• Assists team members in issue analysis, determination of root cause, and identification of solutions

• Collaborate with Contact Centre Operations Managers to enhance Call Management in Contact Centers• Manage Applications releases and prioritize based on business impact• Co-ordinate with vendors to accomplish application development• Perform User Acceptance Testing (UAT) and drive Technology Vendors towards successful implementation• Business consultant for Go/No-Go decisions on deployment• Continually look for ways to increase IVR/Dialer Utilization

1. IVR (Interactive Voice Response) development2. Level 2 Support on Common Channel Signaling System 73. Black box testing - Contact center tools