Sandesh Bhat Email & Phone Number

Bengaluru, KA, IN

Greater Bengaluru Area

Create the best work environment, culture and processes, by experimenting agile ways of working, to enable smart team members to work together and across departments, in order to build simple easy to use software products, for Target Finance to pay our vendor partners on time and accurately

Bengaluru Area, India

o Deliver best in class Reporting & Analytics solutions for the Retirement solutions business verticalo Engage and Inspire a 50 member team of Business Intelligence professionals to develop Executive Scorecards, Operations KPI Reports, Self Service BI, Visual Analytics and Machine Learning & Natural Language Processing (NLP) driven Analytics solutions

Bangalore Area, India

o Engage and Inspire a team of Systems Administrators, seated across 4 global locations, to deliver a highly stable and performing BI Tools Infrastructure comprised of WebFOCUS, SAS, and Tableauo Accountable for Build, Run, Optimize and Improve scalability, performance and utilization of these platformso Partner with stakeholders and determine portfolio.

Bangalore

• Lead a global techno functional team of 20+ team members responsible for small to large scale technology implementations as well as run state stability of enterprise systems that impact the businesses we support..
• Promote seamless collaboration to drive results between… Show more Lead a global techno functional team of 20+ team members responsible for small to large scale technology implementations as well as run state stability.
• Promote seamless collaboration to drive results between business and technology departments
• Serve as single point I.T. contact for Payment Card and Contact Center Operations Director and above leadership, on incidents, enhancements and multi-million dollar initiatives that require technology input
• Understands business capabilities, processes and the technologies that support them, contribute to business case development
• Liaise with Technology teams (Business Analysts, Technical Project Manager) on business requirements

Bengaluru Area, India

• Deliver Acceptance Testing for Online debit card enrollment on Target.com
• Deployment of 5% Payment Card Rewards program on Telephony Systems

Bengaluru Area, India

• Lead technical support for Interactive Voice Response systems (IVR), call routing (PBX) and Predictive Dialer Systems (PDS)
• Gain client trust with focus on collaboration, contextual knowledge and team member development
• Assists team members in issue analysis, determination of root cause, and identification of solutions

Bangalore

• Collaborate with Contact Centre Operations Managers to enhance Call Management in Contact Centers
• Manage Applications releases and prioritize based on business impact
• Co-ordinate with vendors to accomplish application development
• Perform User Acceptance Testing (UAT) and drive Technology Vendors towards successful implementation
• Business consultant for Go/No-Go decisions on deployment
• Continually look for ways to increase IVR/Dialer Utilization

Bangalore

1. IVR (Interactive Voice Response) development2. Level 2 Support on Common Channel Signaling System 73. Black box testing - Contact center tools