Harpreet Sandhu Email & Phone Number

Toronto, Canada

Toronto, Canada

• Lead and mentor a team of customer support analysts in a knowledge-centered support environment by fostering an environment of empowerment, self-learning and collaboration; supporting Jonas ERP Accounting Construction Software• Ensure continuous process improvement, monitoring and innovating by identifying inefficiencies; focusing on updating internal procedures, first contact resolution, escalated tickets and root cause analysis through coaching, development and assisted… Show more • Lead and mentor a team of customer support analysts in a knowledge-centered support environment by fostering an environment of empowerment, self-learning and collaboration; supporting Jonas ERP Accounting Construction Software• Ensure continuous process improvement, monitoring and innovating by identifying inefficiencies; focusing on updating internal procedures, first contact resolution, escalated tickets and root cause analysis through coaching, development and assisted technologies• Monitor and take corrective action for under-performing SLAs, escalations and agent operations• Review performance of team and conducted 1:1 training with CSAs. Monitor individual performance, and deliver timely and constructive feedback• Coordinate with account managers, developers, project managers and other departments to improve software utilization and functionality. Show less

Toronto, Canada

• Employed a combination of accounting knowledge, technical skills and strategic analysis to provide solutions and creative insight into deficiencies in business process, complex queries, and multifaceted problems resulting from the use of Jonas Enterprise Software• Solid knowledge of all ERP modules including Financial Reporting, Accounting, Inventory Management, Purchase Order and Procurement, US and Canadian Payroll, Service Billing Contracts, Job Costing, Report Generation, Estimating… Show more • Employed a combination of accounting knowledge, technical skills and strategic analysis to provide solutions and creative insight into deficiencies in business process, complex queries, and multifaceted problems resulting from the use of Jonas Enterprise Software• Solid knowledge of all ERP modules including Financial Reporting, Accounting, Inventory Management, Purchase Order and Procurement, US and Canadian Payroll, Service Billing Contracts, Job Costing, Report Generation, Estimating and Budgeting • Managed key accounts and provided level one support for clients by evaluating business impact to determine priority level and collaborated with other departments and offices to expedite root cause resolution while managing numerous cases with various degrees of urgency• Evaluated clients process to provide intelligent solutions; improving proficiency through training and analysis along with determining deficiencies in reports, audits, operations and environment Show less

Mississauga, On

Indianapolis, Indiana

Bachelor Of Business Administration, Finance

Diploma In Business Administration, Finance