Sandhya B Email & Phone Number

United States

As a Salesforce Administrator at ICON plc, I am responsible for managing the day-to-day activities related to Salesforce Application, Jenkins, TFS, Demand Tool, Dataloader.io, OWNBackup, Salesforce Lightning UI, ServiceNow, and other related technologies. My role involves designing and implementing custom Salesforce solutions, managing and maintaining user profiles, security, and permissions, and creating reports and dashboards to help the sales and marketing teams make informed business decisions. I also troubleshoot any issues with the system, and work closely with stakeholders to identify and prioritize business requirements. Additionally, I ensure data quality and integrity by performing regular data cleansing and maintenance tasks, and work closely with other IT teams to integrate Salesforce with other enterprise systems. Overall, my goal is to ensure the smooth functioning of the Salesforce platform, and to provide users with a seamless experience that enables them to drive business growth and success.

United States

Configure Salesforce.com and partner with internal teams to improve operational efficiency and automate business processes.Collaborate with cross-functional teams to develop, test, and deploy software applications.Troubleshoot and debug Salesforce issues, identifying and resolving root causes.Participate in code reviews to ensure adherence to established standards and best practices.Develop and maintain automated tests to ensure software quality and reliability.Stay up-to-date with emerging trends and technologies in software engineering.Mentor and guide junior team members to promote their professional growth.Create reports and dashboards, complete production support and emergency service requests as needed.Manage and implement customization requests, including creating workflow alerts and automated email responses.Identify and communicate data integrity issues to the team and participate in resolution.Participate in new feature technical design, technical requirements, and implementation.Work with Business Systems team to create and publish best practices.Identify opportunities for application optimization, redesign, or development within various teams.