Sandhya Batchu Email & Phone Number

Bloomfield, CT, US

• Development of Service catalog which includes creating new catalog items, Record producers, Order Guides, designing workflows.
• Coordinating the instance upgrade activities with the stakeholders and service now.
• Worked on various Business rules, Script includes, Client Scripts, UI Policies, UI Actions, and Background scripts, SLA, Scheduled Jobs and Scheduled Reports, Workflows.Configuring processes Incident, Problem, Change.
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• User Administration includes managing user accounts, groups and roles.
• Hands on HAM and SAM experience.

• Created functional and technical specifications documents for various Service Now modules.
• Maintenance of existing Incident, Change modules, Discovery and mid servers
• Development of Service catalog which includes creating new catalog items, Record producers, Order Guides, designing workflows.
• Coordinating the instance upgrade activities with the stakeholders and service now.
• Worked on various Business rules, Script includes, Client Scripts, UI Policies, UI Actions, and Background scripts, SLA, Scheduled Jobs and Scheduled Reports, Workflows.
• Hands on experience on DISCOVERY tool for service now.

• Create test plans and perform planning activities.
• Execute tests based on provided test cases.
• Provide feedback and report results of testing to management and stakeholders.
• Effectively use test management tool to maintain and execute test scripts.
• Perform functional and regression testing.
• Communicate regularly with the team and provide reports on own test results.

Mumbai, Maharashtra, IN

• Assisted customers in making profitable and safe investments
• Researched market to identify current and potential trends establishing risk mitigation and profit margin
• Generated leads through various media channels
• Managed customer portfolios and recorded all transactions
• Verified authenticity of all documents submitted by customersEducated customers about trades risk and suitable investment prospects

Mumbai, Maharashtra, IN

• Work with and advise customers in opening accounts and performing transactions
• Collect customer information and input data into the system, ensuring confidentiality at all times
• Assist customers with taking out different types of loans, including personal, auto, home equity, etc.
• Meet with new bank customers to explain all the services and features the bank has to offer
• Place phone calls to current bank customers regarding account changes or suggested options