• Development of Service catalog which includes creating new catalog items, Record producers, Order Guides, designing workflows. • Coordinating the instance upgrade activities with the stakeholders and service now. • Worked on various Business rules, Script includes, Client Scripts, UI Policies, UI Actions, and Background scripts, SLA, Scheduled Jobs and Scheduled Reports, Workflows.Configuring processes Incident, Problem, Change, Knowledge Management, service catalog • tems. • User Administration includes managing user accounts, groups and roles. • Hands on HAM and SAM experience . • Good knowledge on Asset Management. • Worked on Requested items, Catalogs, Wizards. • Configuring transform maps, data source etc. • Made some custom changes for incident, Knowledge, survey, change management as per client requirement. • Good knowledge of CMDB and Asset Management Services, Business Services, Service Offerings and configuration Item relationships • Understanding of IT Service Management (ITSM) and the ITIL business process. • Customization of Home Page using various widgets and Gauges. • Participate in discussions with client for development works, Demo’s, gathering required information and fixes. • Designing, configuring, and customizing new applications and modules in Studio. • Worked on Incident, Problem, Change, Knowledge, and Service Request Managements • Created Client scripts, Business Rules, script includes, UI Policies, Scheduled Scripts. • Created Templates, SLAs and Created workflows, Events asnd Email notifications. • Worked on created ACL rules and administrated Users, Groups, Roles etc. • Created Data Sources, import sets, scheduled jobs, Scheduled scripts and transform Maps.Created and moved Update sets from development instance to production instance

• Created functional and technical specifications documents for various Service Now modules. • Maintenance of existing Incident, Change modules, Discovery and mid servers • Development of Service catalog which includes creating new catalog items, Record producers, Order Guides, designing workflows. • Coordinating the instance upgrade activities with the stakeholders and service now. • Worked on various Business rules, Script includes, Client Scripts, UI Policies, UI Actions, and Background scripts, SLA, Scheduled Jobs and Scheduled Reports, Workflows. • Hands on experience on DISCOVERY tool for service now. • Setting up mid servers and configuring the mid servers on the client network. • Checking the mid server logs and debugging the mid server. • Creating archive table on service now to manage huge data and making the reporting less time consuming. • Develop test plans, cases and scripts, perform Service Now Modules testing, and provide user documentation. • Created transform maps to load the data correctly in service now tables and written transform scripts to validate the loaded data. • Created registry events and business rules to send the emails through the queue and inbound email notification to create the tickets via emails in service now. • Create scheduled reports for sending the reports on regular intervals. • Inbound Integration using Scripted Web Services.

• Create test plans and perform planning activities. • Execute tests based on provided test cases. • Provide feedback and report results of testing to management and stakeholders. • Effectively use test management tool to maintain and execute test scripts. • Perform functional and regression testing. • Communicate regularly with the team and provide reports on own test results. • Exposure to test management tools (e.g. JIRA). • Knowledge on SQL.

• Assisted customers in making profitable and safe investments • Researched market to identify current and potential trends establishing risk mitigation and profit margin • Generated leads through various media channels • Managed customer portfolios and recorded all transactions • Verified authenticity of all documents submitted by customersEducated customers about trades risk and suitable investment prospects

• Work with and advise customers in opening accounts and performing transactions • Collect customer information and input data into the system, ensuring confidentiality at all times • Assist customers with taking out different types of loans, including personal, auto, home equity, etc. • Meet with new bank customers to explain all the services and features the bank has to offer • Place phone calls to current bank customers regarding account changes or suggested options