Sandhya Gandhi Email & Phone Number

Birmingham, Alabama Area

Becton Dickinson (BD), MedMined Services, Vestavia, AL Senior Clinical Analyst Supported end users of BD MedMined Services as a Level 2 Customer Advocacy Team member by partnering with stakeholders to have complicated data issues resolved in an efficient and thorough manner.• Facilitated meetings and calls with client users and internal stakeholders alike, to discuss issue root causes and resolutions• Gathered data and performed numerous other investigative tasks involving client data using SQL and a host of internally developed tools• Coordinated and strategies with Product Engineers, Account Managers and other specialized resources when necessary• Improved client issue resolution by 45%, resulting in increased client satisfaction.• Educated clients for new NHSN guidelines for cdiff and provided unique solution to submit to NHSN

Vestavia, Al

Complete data extraction, issue investigation and resolution, ensuring adherence to procedural standards and resolution release plan. Provided quality, timely, granular and actionable data for selected operational and clinical metrics, track and identify trends for healthcare data and provide benchmark comparisons for healthcare providers.• Created power point presentation which helps in our department in understanding the Complete HL7 data Implementation process from client data loading to implementing for Infection Surveillance• Advised colleagues on complex issues; aids in the development of strategies for achieving internal/external customer goals. • Managed and Resolved complex Data Issues by educating clients, breaking down the issues, by using SQL analyzed issue and applied resolution• Communicated viewpoints effectively and obtains agreement on routine issues with internal and external clients

, Birmingham, Al

Responsibilities include data retrieval and analysis from various media types, such as e-mail attachments, FTP, CD-ROM, 9-track magnetic tape, Jaz or Zip cartridges, diskette and converting into dBase by using Peoplesmith software.

Bachelor Of Science - Bs, Microbiology, General

Associate Of Applied Science (Aas), Computer Science

Associate Of Applied Science (Aas), Computer Science