Sandhya Gupta Email & Phone Number

Lucknow, Up, In

India

Noida

• Provided excellent customer service and support across multiple channels, including phone and email to createexcellent customer satisfaction and positively influence NPS scores.• Maintained an enhanced level of specialist competence and expertise in Barclays' products, policies, and processes,which enabled me to handle the more specialist/complex needs of customers and provide accurate solutions.• Personalized each interaction with customers and adapted a values-based approach when dealing with customers,which enabled me to handle sensitive issues and messages efficiently to best support our customers.• Proactively identified learning opportunities to ensure continuous improvement and completed mandatory training toensure knowledge remained up-to-date, which contributed to the team's deliverables and maintained a high andconsistent standard of work.• Ensured that all activities and duties were carried out in full compliance with regulatory requirements while adheringto relevant Policies & Standards outlined in the Code of Conduct and mandatory training, which enabled me to identifyand support vulnerable customers appropriately.

Noida, Uttar Pradesh, India

• Actively listened to customers and established rapport to quickly understand and analyze their needs, which enabledme to provide appropriate, affordable solutions regarding their personal financialsituation.• Displayed a high sense of empathy and understanding concerning customers' personal situations, which helped meestablish trust and build long-term relationships with customers.• Used computer software applications designed to service customers' accounts and demonstrated strong analyticalskills to communicate customer account data effectively and accurately.• Took ownership of any follow-up work necessary to service the customer and ensure excellent service, which helpedme consistently meet performance standards set by the department.• Contributed ideas and recommendations for improvements to the department and company, which demonstrated mycommitment to continuous improvement and my ability to exercise judgment in carrying out routine assignments withguidelines.

Bachelor Of Science - Bs, Botany/Plant Biology

Bachelor Of Science - Bs, Chemistry