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Sandhya Gupta Email & Phone Number

Associate Project Consultant @ Cvent |SaaS || Ex-Senior Process Advisor @ Barclays | Technical Support Expert at Cvent
Location: Lucknow, Uttar Pradesh, India 3 work roles 2 schools
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Role
Associate Project Consultant @ Cvent |SaaS || Ex-Senior Process Advisor @ Barclays | Technical Support Expert
Location
Lucknow, Uttar Pradesh, India
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Sandhya Gupta is listed as Associate Project Consultant @ Cvent |SaaS || Ex-Senior Process Advisor @ Barclays | Technical Support Expert at Cvent, a company with 4140 employees, based in Lucknow, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Sandhya Gupta.

Sandhya Gupta previously worked as Associate project consultant at Cvent and Senior process advisor at Barclays. Sandhya Gupta holds Bachelor Of Science - Bs, Botany/Plant Biology from University Of Lucknow.

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Cvent

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About Sandhya Gupta

I am a senior process advisor at Barclays, where I provide excellent customer service and support across multiple channels to create customer satisfaction and positively influence NPS scores. I have a Bachelor of Science degree in botany/plant biology and chemistry from University of Lucknow, which gives me a unique perspective and a keen interest in the natural world. My core competencies include attention to detail, technical support, and numeracy.In my current role, I maintain an enhanced level of specialist competence and expertise in Barclays' products, policies, and processes, which enables me to handle the more specialist/complex needs of customers and provide accurate solutions. I also personalize each interaction with customers and adapt a values-based approach when dealing with customers, which enables me to handle sensitive issues and messages efficiently to best support our customers. I proactively identify learning opportunities to ensure continuous improvement and complete mandatory training and assessments. I am motivated by the Barclays' culture of innovation, inclusion, and social responsibility, and I strive to contribute to the team's success and the company's vision. I believe I can bring diverse perspectives and experiences to the team, as well as a passion for plant biology and chemistry, which I pursue in my spare time.

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Sandhya Gupta's current company

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Cvent
Cvent
Associate Project Consultant @ Cvent |SaaS || Ex-Senior Process Advisor @ Barclays | Technical Support Expert
tysons corner, virginia, united states
Website
Employees
4140
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3 roles

Sandhya Gupta work experience

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Associate Project Consultant

Current

India

Jul 2024 - Present

Senior Process Advisor

Noida

  • Provided excellent customer service and support across multiple channels, including phone and email to createexcellent customer satisfaction and positively influence NPS scores.
  • Maintained an enhanced level of specialist competence and expertise in Barclays' products, policies, and processes,which enabled me to handle the more specialist/complex needs of customers and provide accurate solutions.
  • Personalized each interaction with customers and adapted a values-based approach when dealing with customers,which enabled me to handle sensitive issues and messages efficiently to best support our customers.
  • Proactively identified learning opportunities to ensure continuous improvement and completed mandatory training toensure knowledge remained up-to-date, which contributed to the team's deliverables and maintained a high.
  • Ensured that all activities and duties were carried out in full compliance with regulatory requirements while adheringto relevant Policies & Standards outlined in the Code of Conduct and mandatory training, which.
Dec 2022 - May 2024

Personal Banker

Noida, Uttar Pradesh, India

  • Actively listened to customers and established rapport to quickly understand and analyze their needs, which enabledme to provide appropriate, affordable solutions regarding their personal financialsituation.
  • Displayed a high sense of empathy and understanding concerning customers' personal situations, which helped meestablish trust and build long-term relationships with customers.
  • Used computer software applications designed to service customers' accounts and demonstrated strong analyticalskills to communicate customer account data effectively and accurately.
  • Took ownership of any follow-up work necessary to service the customer and ensure excellent service, which helpedme consistently meet performance standards set by the department.
  • Contributed ideas and recommendations for improvements to the department and company, which demonstrated mycommitment to continuous improvement and my ability to exercise judgment in carrying out routine assignments.
May 2022 - Dec 2022
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2 education records

Sandhya Gupta education

Bachelor Of Science - Bs, Botany/Plant Biology

University Of Lucknow

Bachelor Of Science - Bs, Chemistry

University Of Lucknow
FAQ

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What company does Sandhya Gupta work for?

Sandhya Gupta works for Cvent.

What is Sandhya Gupta's role at Cvent?

Sandhya Gupta is listed as Associate Project Consultant @ Cvent |SaaS || Ex-Senior Process Advisor @ Barclays | Technical Support Expert at Cvent.

Where is Sandhya Gupta based?

Sandhya Gupta is based in Lucknow, Uttar Pradesh, India while working with Cvent.

What companies has Sandhya Gupta worked for?

Sandhya Gupta has worked for Cvent and Barclays.

Who are Sandhya Gupta's colleagues at Cvent?

Sandhya Gupta's colleagues at Cvent include Moksh Nair, Afsara ., Vineet Kumar, Aaron Lindsey, and Kunal T..

How can I contact Sandhya Gupta?

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What schools did Sandhya Gupta attend?

Sandhya Gupta holds Bachelor Of Science - Bs, Botany/Plant Biology from University Of Lucknow.

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