•Developed migration plans and documentation, outlining steps and contingencies to mitigate risks.•Developed custom connectors to seamlessly integrate third-party data sources with Dynamics 365, enabling real-time data synchronization and enhancing the overall system functionality.•Skilled in setting up marketing automation processes within Dynamics CRM, such as email campaigns, lead scoring, and integration with marketing tools.•Developed custom Power Apps solutions incorporating Power Pages, creating intuitive user interfaces tailored to specific business needs.• Utilized Azure services including Azure integration services like Logic Apps, Azure Data Factory, and Azure Functions to enhance application functionality and scalability.•Led data migration efforts from legacy systems to Dynamics 365, ensuring data accuracy, completeness, and integrity through comprehensive data mapping, cleansing, and validation processes.•Conducted user training sessions to educate stakeholders on utilizing Power Virtual Agents effectively, driving widespread adoption and maximizing the benefits of conversational interfaces.•Monitored and analyzed usage metrics and performance indicators for Model-Driven Apps, identifying areas for optimization and improvement.•Architected end-to-end Power Apps solutions aligned with business objectives, covering requirements gathering, solution design, development, testing, and deployment phases.•Designed Power Automate workflows to automate routine tasks and streamline business processes, reducing manual effort and improving operational efficiency across departments.•Leveraged Power Virtual Agents to automate routine tasks and streamline business processes, reducing manual effort and improving operational efficiency across departments.• Customized Model-Driven Apps to meet specific business requirements, including custom entity design, form layouts, and business process flows, ensuring a tailored user experience aligned with unique needs.

•Led the deployment of Canvas Apps for field service personnel, resulting in a 25% reduction in service response times and increased customer satisfaction scores.•Applied UX design principles to create intuitive interfaces for Power Apps and Dynamics 365 applications, improving user satisfaction and adoption rates.•Executed multiple Dynamics CRM 2016 to Azure Cloud migrations, ensuring seamless transitions for diverse clients.•Experienced in analyzing customer behavior and preferences within Dynamics CRM to enhance marketing campaigns and drive customer satisfaction.•Optimized custom connectors for performance and reliability, enhancing integration with external systems for seamless data exchange.•Designed and developed Model-Driven Apps within Dynamics 365, leveraging out-of-the-box components and customizations to meet specific business requirements.•Stay up to date with the latest features and updates in Dynamics CRM, leveraging them to enhance sales, services, and marketing efficiency.•Implemented dynamic data filtering and drill-down functionalities within Power Apps, enabling users to explore and analyze data at varying levels of detail and granularity.•Configured Power BI streaming datasets within Power Apps, facilitating real-time data updates and monitoring to ensure users have access to the most current insights and information.•Knowledgeable about industry best practices in sales, services, and marketing, providing customized solutions to address clients' unique challenges and requirements.•Conducted comprehensive testing and quality assurance activities for Power Apps and Dynamics 365 solutions to ensure functionality, performance, security, and compatibility across various devices and platforms.•Integrated Dynamics 365 migration development processes with Azure DevOps, ensuring transparent project management and timely delivery of enhancements.

•Working together with the Microsoft Team as a functional consultant for the Dynamics 365 CE implementation.•Involved in all phases of the project, meeting with Business Users to understand requirements and provide feasible solutions.•Well-versed in MS Dynamics 365 CRM for Customer Service, Marketing, Sales, Field Service, and Service Automation.•Integrated Dynamics 365 Field Service with inventory management systems, ensuring accurate tracking of parts and supplies.•Configured and deployed Dynamics 365 Field Service to manage and optimize field technician schedules, reducing travel time and costs by 25%.•Configured complex service agreements and warranties within Dynamics 365 Field Service, enhancing contract management and compliance.•Designed Dynamics 365 Forms, Business Process Flows, Fields, etc., and customized System Entities and forms, custom fields, custom views, etc.•Configured and implemented CRM functional and application modules, encompassing Sales, Marketing, and Service using Dynamics CRM 2016.•Built CRM forms, screens, views, workflows, and reports to align with customer interface needs.•Implemented multiple Power Automate flows to automate workflows such as event notifications, sync notifications, and data collection.•Utilized Dynamics 365 Remote Assist to provide remote support to field technicians, reducing on-site visits and improving issue resolution times.•Developed and consumed SOAP and RESTful web services using WCF and ASP.NET Core Web API, ensuring interoperability.•Designed and implemented SharePoint intranet solutions for large organizations, including custom branding, navigation, and content management features.•Organise cross-functional activities ensuring the program/project was completed on schedule and performed data management tasks including import, export, and bulk detection. Provided project schedules and status reports and generated and validated reports using Power BI queries.