The Business & Operations Manager - India Travel Services Asia Pacific is responsible for the management and oversight of the travel program within India with an emphasis on cost containment, operational efficiency, and supplier management. This program includes, but is not limited to air, hotel, meetings, and other travel related services.

Manage the Administration and Travel function for the company, with responsibility for 03 sites in India, covering over 500 employeesResponsibilities:-Manage Admin Operations: includes Housekeeping, Facilities, Office Infrastructure, Reception desk, Conference rooms, Cafeteria, Upkeep of Office premises, Contract staff statutory payment obligations, Integrated Facility Management Services (ISS) and their deliverables. -Manage Travel, Car rental & Card Operations: Responsibilities include, manage and review on a regular basis the quality of service for Travel, Car rental and Card pan- India, to add value and get the best for BCG by leveraging the relationship with Amex, monitor the Quarterly reviews and MIS reports, monitor the travel desk functioning / resourcing to resolve on time service escalations or emails related to Amex Travel / Card issues. -Manage the pan – India Contracting process: (Hotels, Airlines, Car rental, Admin Vendors, and Caterers): Floating RFP, selection, negotiation, and contract execution. -Negotiate with Airlines to get best corporate deals, Contract terms and Incentives, based on the Company’s Global airline travel spend. -Track productivity and incentive payoffs, and regular evaluation of sales, to manage contract optimization. --Vendor management, Service issues resolution and escalations with the Suppliers.-Manage end to end Logistics for all Company events / Offsite--Risk & Audit compliance to ensure that all the agreements are closed on time and documented. -Manage and mentor the Travel & Admin team- Performance reviews, leave planning, coaching, mentoring and counseling. forecast staffing requirements as per growth plans and hire and onboard staff. Conduct Admin and Travel induction for New Hire orientation and Summer interns. Oversee MIS reporting of Travel and Admin functions to Management & Finance.Drive Change management initiatives pertaining to Travel, Car rental and Admin functions.

Manage the Administration and Travel function for the company, with responsibility for 03 sites in India, covering over 500 employeesResponsibilities:-Manage Admin Operations: includes Housekeeping, Facilities, Office Infrastructure, Reception desk, Conference rooms, Cafeteria, Upkeep of Office premises, Contract staff statutory payment obligations, Integrated Facility Management Services (ISS) and their deliverables. -Manage Travel, Car rental & Card Operations: Responsibilities include, manage and review on a regular basis the quality of service for Travel, Car rental and Card pan- India, to add value and get the best for BCG by leveraging the relationship with Amex, monitor the Quarterly reviews and MIS reports, monitor the travel desk functioning / resourcing to resolve on time service escalations or emails related to Amex Travel / Card issues. -Manage the pan – India Contracting process: (Hotels, Airlines, Car rental, Admin Vendors, and Caterers): Floating RFP, selection, negotiation, and contract execution. -Negotiate with Airlines to get best corporate deals, Contract terms and Incentives, based on the Company’s Global airline travel spend. -Track productivity and incentive payoffs, and regular evaluation of sales, to manage contract optimization. --Vendor management, Service issues resolution and escalations with the Suppliers.-Manage end to end Logistics for all Company events / Offsite--Risk & Audit compliance to ensure that all the agreements are closed on time and documented. -Manage and mentor the Travel & Admin team- Performance reviews, leave planning, coaching, mentoring and counseling. forecast staffing requirements as per growth plans and hire and onboard staff. Conduct Admin and Travel induction for New Hire orientation and Summer interns. Oversee MIS reporting of Travel and Admin functions to Management & Finance.Drive Change management initiatives pertaining to Travel, Car rental and Admin functions.

Lead a team of 25 Onsite Travel Consultants in Mumbai. Responsibilities include:Ensure adequate staffing at the onsites • Recruitment, training and hand holding of new entrants• Manage servicing infrastructure for frontline staff• Ensure high employee motivation and job rotation.• Co-ordinate leave replacements amongst team members and ensure seamless service.• Involve team in Global Implementations• Maximize use of preferred airlines & UATP• Ensure control over receivables and chargebacks• Linkage with the ADMs of GCC on customer related items• Establish & build relationships with Corporate Travel arrangers/key travelers/ decision makers in Corporates.• Maintain Customer Complaint Log & analyze root causes for service issues, develop & implement Action Plans.• Participate in account review.• Liaison with Airlines for Corporate deals.• Maintain relationship with key Airlines & Hotels and negotiate special deals for corporate groups.• Study Travel process and recommend improvements.• Ensure 100% compliance to US Sanctions.* Was recognized in the Amex Town Hall - 2008 for my outstanding contributions in streamlining account receivables and processes with Corporates* Was instrumental in raising the overall productivity count of the accounts under my charge

• Handling Online hotel Reservations on the online system with my team• Resolving the issues with Agents• Confirming the services with the suppliers aboard • Handling the group operations• Closing of each individual booking • Dealing with overseas suppliers

• Handling Operations of Incentive Groups• Contracting fares with Airlines, Suppliers, DMC• Issuance of group tickets• Obtaining best quotes from suppliers for Groups• Ensuring of all services onboard• Arranging LERMS for tour managers

• After sales liaison with clients for documents / payments / Tele sales / to take care of all the changes amendments after the booking level till the Pax depart• Counter Sales/Operations - handling the agents, converting Enquires, selling the FIT & group products, passing on the reservation, getting the vouchers issued, doing all the documentation required on the file, taking care of the visas, collecting the payments & finally closing of the file.• After closing to address the complaint letters to work out the refunds if any etc