Sandhya Maggidi Email & Phone Number

My responsibilities is to process the services parts billing to billing team with proper updation and files and documets

Interacting with the Assistant Field Service Managers & Field service Managers(AFSM’s & FSM’s) based in countries of India Region for their requirements of T & M Quires and reports on daily, weekly, and monthly basisProvide in depth analysis to region heads to facilitate better service delivery and customer service.Publishing weekly, monthly performance Reports.Ensuring high level of customer service with accurate reports and performance analysis.Responsible for meeting the committed performance level for assigned accounts through providing support for all the organizational functions involved.Addressing various queries, ADHOC raised by clients, handling escalated queries, disputes and resolving them within the turnaround time.Ensuring delivery of standardized reports and data management as per the Service Level agreements.Preparing Standard Operating Procedures for the process.Data Base Management

Compiling large amount of primary and secondary data from different sources by leveraging various business performance management software and financial Tools. Making Customer Interface Program (CIP) Reports for Several Banks including INDIAN and GLOBAL Banks. Executing Various ATM performance reports includes daily, weekly and monthly And presenting to customers.Collecting data/ facts, analyzing these to find root cause of business problem and then putting forward key findings to the management.Supervising the preparation of MIS reports to provide feedback to top management on business performance, viz. monthly profitability, turnover & quarterly result as per the requirement of Management.Collate & maintain the information in database on daily basis.To publish the dashboard to the management on daily basis.Creating the data as per management requirement.Identifying and analyzing business requirements and limitations of existing processes.Writing the data to the Compact-Disc after the Preparation of Monthly final CIP’s Handling the Banks Queries & Revert to provide the Resolution through Phone and MailsAnalyzing the Reports internally to avoid the escalation from Customer.Updating the Data in database including I2I / E-Service Application and EWIDT if ATM goes Live Or Closed.

H.S.C, Bcom

please call if opening are available for 9699426430

S.S.C

B.Com, Bcom

Please call if you have any openings for the MIS & Service co-ordinator and please feel to free call me for 9699426430