Sandhya Majitha Email & Phone Number

Warrington, England, United Kingdom

Warrington, England, United Kingdom

Warrington, England, United Kingdom

Warrington, England, United Kingdom

Warrington, England, United Kingdom

Manchester, United Kingdom

In this role I have the responsibility of dealing with British Airways most valued and commercially important customers.I live and work in the UK but work to US EST as I look after the North American, Canadian and Caribbean market. I am one of the key contacts for our blue chip global customers. My customer focus is to ensure a smooth and seamless experience with British Airways and all expectations and requirements are met to the highest standard.My attention to detail and determination are one of my professional assets and helps to establish and maintain a sound working relationship with my customers.I am also responsible for coaching and mentoring up to ten new employees at a time, giving them on going support as they start their journey with us. I have also had the great opportunity and responsibility to work off site at Avios Group Limited in Warrington to coach and develop new staff members who are working on the British Airways product.

Manchester, United Kingdom

During my time with Servisair at Manchester Airport, I handled a number of premium airlines, such as Qatar Airways, Swiss Airlines and Brussels Airlines who are both part of the Lufthansa Group to name a few. As a Passenger Service Agent my day to day duties for all airlines involved the following:Managing check in and boarding procedures, offering the highest level of customer service to all passengers whilst ensuring efficient processing.Being aware of complex visa requirements and exemptions and assisting the customer in case of any discrepancies.Making on-the-spot, time crucial decisions to allow a safe and on-time departure of flights.Ensuring the accuracy and completeness of all post departure paperwork, specific to each airline, and handing it to the airline duty manager.I also took part in brand and product training courses, delivered regularly by each airline, in order to understand their corporate culture as well as their customers expectations in order to provide them with a consistent airport experience. Furthermore, I completed various aviation and airport safety courses as detailed below:Recognise airside hazards and minimise risksContribute to the maintenance of aviation health, safety and securityCarry out effective aviation communication and information transferService aircraft loadsCarry out airside maintenance operationsGive customers a positive impression of yourself and your employerHealth and safety within aviationAviation security Aviation communicationsAirport special status passengers

Nvq Level 3, Aviation First Aid And Cabin Crew Skills, Merit

High School, Gcse'S, A-C