Sandhya Marock Email & Phone Number

St. Catharines, Ontario, Canada

Port Colborne, Ontario, Canada

After England, I am now back in my favourite place of work! Working with senior services is the most rewarding job ever and I am enjoying every bit of it!

Etobicoke

- Manage a Residential Building of 80 apartments, supervise superintendent and cleaning staff- Addressed all Residents concerns such as coordinating repairs/maintenance requests - Liaise with contractors & suppliers, issue purchase orders for necessary repairs - Collecting rents and manage tenants' accounts on Yardi - Dealing with complaints- Carry out the Leasing process from A-Z when there is any vacancy. From showing the unit, gather application and other supporting documents, verify references and credit checks, selection, orientation of new tenant, move-in & move-out inspections etc

Terrace, British Columbia, Canada

- Managed a busy hotel (30 Rooms), a residential rental apartment (30 Units) and an RV Park with 14 spots- Supervised the front desk, housekeeping and maintenance staff - Recruit staff when necessary and provide them induction training- Accounts payable and receivable using quickbook - Prepare monthly reports for owner/director- Deal with inquiries and complaints (if any) from tenant or hotel customers- Manage the online booking sites, I brought the Hotel rating from 7.2/10 to 8.8/10- I successfully Implemented continental breakfast for the hotel and always ensure the apartment building was 100% occupancy.

Port Louis, Mauritius

Project to convert all citizens' old ID card to a Smart Card. This project was the biggest challenge in my entire career and I successfully achieved a lot from this experience. - I managed the busiest Conversion Centre in the capital city- Build & maintain a cohesive team which was known to be the best team in the project - Supervise and motivate my team to ensure they deliver the best customer service to the citizens- As a team we converted the highest number of cards by attending to an average of 500 citizens per day- Ensure smooth running of the operation with 100% Customers Satisfaction on surveys done.

Quatre Bornes, Mauritius

Soft Skills Consultants is an Institution Providing Professional Training to Corporates’ staff. - Assisting the founder with development and delivery of Professional Training- Liaise with companies to identify their training needs, deal with public bodies such as Mauritius Qualification Authorities and Human Resources and Development Council- Manage the budget and ensure smooth running of the Business- Dealt with HR/recruitment, accounting, marketing staff - Coordinate professional training workshops and manage the events.

London, England, United Kingdom

I joined Care UK as a Senior Project Administrator/Trainer in Feb 2003 and Left the company as a Business Manager in Dec 2010. These were the greatest years of my professional life. I feel I have achieved a lot from this role. - Working alongside the Home Manager to manage a 120 rooms Long Term Care Facility - Supervise the front desk staff- Overlooked the administrative side of the Facility while the Care Manager (Nurse) overlooked the Nursing side of the business- Set up offices for new projects; implement Standard Operating Procedures in all care homes within the company - Mass recruitment process for new care homes including job advert, interviews, selections, criminal records, back-ground and references checks - Organize induction programs and training for all new recruits, including new administrators- Coordinate staff meetings and project meetings, prepare agendas- Manage staff leaves, personnel files, quarterly supervisions and annual appraisals - Dealt with HR matters, Payroll, training needs and staff retention and disciplinary actions - Provide administrative support to the Home Managers- Finance management such as residents' money, home budget, stock control, billing, Acc payable & Acc receivable- Implement Standard Operating Procedures for new administrators and ensure they comply

Diploma, Immigration Consultant, Diploma

Diploma, Business Manageme

Diploma, Business Administration