Competent professional offering 8+ years of experience with a proven track record in Operations Management, Requirement Analysis, Tax Processing, Queue Management, Client Relationship Management, Vendor Management, and Escalations Management. My leadership skills in managing entire operations and identifying opportunities to improve productivity, efficiency and ensure Bank’s policies, procedures and compliance requirements comply with guidelines. Currently, I am associated with First Source Solutions Ltd as a Team Lead. As a Team Lead, I have leveraged my expertise in handling a team of tax teams, managing several clients & products, collaborating with associates and identifying training requirements for the associates, and creating SOP, content, and process manuals for the processes. Through my experience, I have become adept in recognizing/comprehending complex issues, policies, regulatory requirements, and management information affecting the business environment. Additionally, I am conversant with Ms-Office, DTP, PhotoShop, and tally 7.2 tools.