Sandhya Mv Email & Phone Number

Key Deliverables: Spearheading tax team in title services Handling several clients & products and delivering the reports within agreed turnaround time with good quality Attending weekly calls with the client to understand the requirements/updates to deliver the valid outputs Vital role as an SME, collaborating with associates and identifying training requirements for the associates, and facilitating the same with the help of a trainer Leverages expertise in creating SOP, content, and process manuals for the processes  Overseeing tax processing as a Senior Associate, managing a team of 10 resources and assigning orders to 3rd party vendor Responsible for Queue Management for multiple clients and products Carrying out client escalations/updates and attending client calls weekly Involved in tracking reports like pipeline, quality, attendance, production, volumes and TAT Conducting team huddles, refresher training, and process manual updates

Key Deliverables: Worked as a Quality Checker for new agents and handled two major states involving PA & NY Provided refresher training on updates received from clients and errors that quality team reports Created SOP, content and process manuals for the processes  Worked in BKFS (Black night financial) and ATR (American Tax Reporting) processes  Involved in order assignment/management for PA & NY states Handled client escalations/updates and tracked reports like Pipeline, Quality, Volumes, and TAT