Sandhya Patel Email & Phone Number

Conway, Arkansas, United States

• Execute manual and batch file processing orders, dashboard reports in Orbiter and Opus for a large variety of marketing clients. Create orders in accordance with complex business rules provided by the client across.
• Provide support for the jobs and workflows the client submits, along with monitoring the completion and accuracy of the processing requirements and utilize transfer mechanisms to move data to appropriate platforms.
• Provide support and communication to the team and client. Work closely with Infobase Delivery Manager’s, CSM’s and Sales to define and outline client specifications in order to meet tight deadlines and turnaround times.

Little Rock, AR

• Responsible for translating customer order requirements into fulfillment for marketing analysis purposes.
• Attention to detail with full QA process.
• Managing multiple projects to contractual SLA’s.

Little Rock, Arkansas Area

• Build and execute email marketing campaigns in Unica for several large clients in the retail industry. Segmented data for email campaigns in accordance with complex business rules.
• Provide Unica application and database support for retail marketing team as well as consulting with users on creating marketing campaigns and performing database analysis.
• Perform UAT when new data is being introduced to the data warehouse or new tables are being implemented.
• Validate accuracy of outcomes by reviewing data gathered in Unica waterfall reports and custom reporting via SQL.
• Testing provided for retail clients.

Little Rock, AR

• Software upgrades from Siebel to Cognos and administrative tuning of the tool(s) and internal security controller knowledge.
• Worked with business managers, analysts, end-users, application developers, and IT analysts (data modelers, database architects, and BI Technical Architect, BI Solutions Architects, BI ETL, and BI DBA teams) to support.
• Designed and developed both canned and ad-hoc reports incorporating data security, drill-down, flexible data hierarchies and easy to use Graphical Unit Interface (GUI) features and created Dashboards to meet the needs.

Little Rock, AR

• Support users in various departments with any business needs related to their desktop.
• Developed unattended installations for Windows XP and Windows 2000.
• Software management and auditing.
• Deployment of software using Marimba.
• Desktop inventory and asset management.