Professional Profile• Processing Credit notes and refund the customer for cancelled orders (card, EFT, wired)• correction of incorrect Credit note raised• Creation of rebates and correction of rebate credit notes• Allocating and un-allocating of Debit memo with Credit notes as per customer request.• Responsible for performing straight forward, stand-alone tasks or high-volume transactions.• Ensuring all the E-invoices are submitted in the respecting customer portals on Timely basis.Significant Highlights: Responsible for performing straight forward, stand-alone tasks or high-volume transactions within detailed instructions and predefined procedures like. To ensure all billings are sent to customer on daily process. To ensure all payments received all applied against the correct invoices as per remittance To ensure all emails & SFDC cases are worked with in SLA & accurately To ensure bank reconciliation & GL reconciliation is performed prior to month-end/Quarter-end. Handling weekly/monthly call with clients to allow discussion regarding the pending invoices, On account cash & In-progress cases. To ensure all Electronic invoices are correctly uploaded in the E-portal. Timely completion of client satisfaction and feedback survey ensure zero customer complaints and escalations to higher-ups. Creating vendor master codes as and when we receive request CRI – Creating Credit notes and Refund the customer for cancelled orders. Knock off the Credit note with the Debit memos as per the client’s request. Ensuring all the given volumes are completed on daily basis. Ensure all requests to the generic mailboxes are actioned within the TAT Responsible for checking and giving Sign-off form for any new knowledge transfer. Ability to perform necessary transactions independently and confidently with in SLAs. Ability to drive accurate and timely decisions.