Sandhya Rani Email & Phone Number

Bangalore Urban, Karnataka, India

 Partner ERP System Integration: Wonder soft for DES Deployment and training of new POS tool.  Support DES ISPs and partners on any escalations on the POS tool. Host trainings for store ISPs on the usage of the tool to understand the process completely. Monthly review of end to end Vendor payment execution through Ariba cloud Master data governance for DES system. Update Retail + RCM KPI's and have consolidated view. Retail Management: To download Retail Channel Management (RCM) DES Sell thru reported by MSA's . Upload the sell thru sales entries of each day made by Pan India stores in RCM by sending T1 & T2 Partner's and email regarding their service tags status. To update every month on AMC payment made by stores on the WS tool and activate/re-activate their WS POS Billing at DES to ensure smooth sales. To coordinate with HSRIT team on strict adherence to the WS process & data recording and investigation for every ticket to make sure the tickets raised by store ISP's are closed on the same day with proper solution.  Customer and partner experience Validator. Connects with customer and partner to understand the experience. Proposes workable solution to improve the customer and partner experience. Supporting Dell India Retail team to help improve customer experience. Support day-to-day activities on Channel Sales business.

Bengaluru, Karnataka, India

* Pro-actively identified, located and qualified current business leads.* Developed friendly rapport with customers and prospects to facilitate open discussion of needs and how element14 products could fill those requirements. * Prepared cost proposals for customers and customer prospects.* Tracked sales process and transitions customer to the product implementation team. * Closed business once proposal with costs has been delivered. * Maintained complete knowledge on all services, procedures and marketing promotions* Processing order on daily basis* Coordinating with the technical team and suggesting alternative products * Place phone calls to potential customers to educate them on services and products offered by the company .

Bengaluru, Karnataka, India

⮲ Managing all the sales related activity of the company. ⮲ Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. ⮲ Effectively communicating with customers in a professional and friendly manner ⮲ Follow up with Customers on Quotations. ⮲ Technical discussion with customers/contractors/end-users. ⮲ Commercial discussion including Proposal Terms & Conditions discussion with customer. Finalization of orders ⮲ Order processing by issuing internal order to production. ⮲ To acknowledge receipt of PO to customer via email. ⮲ To work closely with production/ goods receipt / inspection departments to ensure all orders are delivered on time. ⮲ Provided strategic support & conducted market research for multiple in-house processes like material procurement, document consolidation, project flow charts and payments. ⮲ Provide technical and non-technical support to clients or other staff members regarding the use, operation, and maintenance of equipment. ⮲ Work with the sales and support teams for achievement of customer satisfaction, revenue generation and long- term goals in line with company's vision and values. ⮲ Have healthy interaction and communication skills with departments & customers. ⮲ To understand customer requirements and present product and solutions appropriately to make sales. ⮲ Experience in handling technical proposals with knowledge of commercial terms. ⮲ Build relationship with prospects or existing customers. ⮲ To generate sales reports.⮲ Detailed study of tender Documents such as GCC, ITB, NIT, Annexures, technical specifications and Drawings. ⮲ Participation in Tenders by submission through hard copy & also through e-procurement along with related documents ⮲ Clarifying technical evaluation, price negotiation & finalization of orders. ⮲ Preparing general technical particulars, Guarantee Certificate, Quotations, Order Acknowledgement, Bank Guarantee & Payment follow-ups.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, First Class

Diploma, Electrical And Electronics Engineering, First Class With Distinction