• Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems.• Created FRDs and BRDs for major modules in the application.• Created scope document for Change Requests.• Worked with Technical Manager in development estimates. • Maintained strong track in requirements and change management.• Trained Users on use of the system.• Prepared interview questionnaires for the clients to gather requirements and prepared Functional Specifications and User Requirements. • Worked with team members to execute various functional and performance test cases.• Assisted the testing team in creating test plans, test cases and test scripts to check the functionality of the application (UAT). • Employing agile methodologies which includes daily scrum meetings, sprint planning, creating user stories, maintaining task board, analyzing burn down chart and driving retrospective meetings.Environment: Agile Scrum, MS Office, MS Visio, Draw.io, SQL, TFS, Azure Devops, Monday Board, Teams.

• Created Functional Requirements & Business Requirements documents to document the Business needs.• Coordinated with the technical team for any functionality related questions.• Prepared UI including modeling, screen layouts, flows, interface designs, GUI of all the activities of the business from the conceptual to procedural level.• Responsible for building training materials to train team members with Business process• Involved in creating the User Interface Specification Document and User Training Manual / User Stories as per project specification with the help of development team.• Tracked change requests and monitored workload and schedule.• Worked with Quality control teams to develop Test Plans and Test Cases.• Assisted the testing team in creating test plans, test cases and test scripts to check the functionality of the application (UAT). • Employing agile methodologies which includes daily scrum meetings, sprint planning, creating user stories, maintaining task board, analyzing burn down chart and driving retrospective meetings.Environment: Agile Scrum, MS Office, MS Visio, Draw.io, SQL, TFS, Azure Devops, Monday Board, Teams.

• Conduct JAD sessions and requirements elicitation sessions with both internal and external stakeholders.• Closely working with GIS team in understanding the mapping layers and data navigation between application and maps with Realtime updates.• Driving daily stand up status meetings, maintaining task tracker, creating epics, user stories, use cases, sprint planning for step by step feature development , prioritizing product backlogs and monitoring burn down chart• Provide support throughout the product development life cycle and drive retrospective meetings. • Worked closely with the PM to do capacity planning, Sprint planning and monitor burn down chart throughout the sprint• Worked on wireframes, prototypes, mockups, Road Map, Site Map and Story Boarding.• Consulted with functional unit management and personnel, to identify, define and document Post Approval Changes and taking sign off for the closed requirements.• Performed high level functional testing, system testing, Accessibility Testing using WAVE, AInspector, Compliance Sheriff. • Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).• Performed UAT for the product before go-live stage, to review all the requirements are captured, thereby ensuring the overall solution works for the end user• Interacted with developers and testers to discuss and to resolve defects and their priorities• Identified end user needs for system enhancements using Requirements elicitation techniques.• Assessed the relationship between business processes and organizational policies, as well as participating in business and process reengineering.• Management received regular reports explaining the status, risks, action plan, dependencies, and criticalities.• Collaborated with key IT personnel to ensure that the system was developed according to precise functional specifications and architectural frameworks. Developed training documents and delivered training to end-users.

• Responsible to conduct stakeholder analysis to define whose interest has to be taken into account while performing the business analysis activities.• Assist in performing Gap analysis to define the require capabilities and limitation in the current process flows/ capabilities and recommend high level approach to acquire the required capabilities.• Perform need assessment to define the problem statement, develop business case and complete root cause analyses. • Assist project manager in preparing the project estimation, project management plan and project schedule.• Gather/Elicit requirements from business stakeholders and provide requirement business requirement documents (BRD) and obtain signoff from the appropriate parties.• Review and analysis the product requirements for clear, unambiguous, traceability and testability.• Creating use-cases and process flow diagrams to define the product features, functions, boundaries of the business (business rules) and processes in which to display how stakeholder interacts with the proposed system.• Act as a liaison and communication channel between business and development team on issue resolution, status, project execution and prioritization.• Assist project technical lead in modeling the Data model and data mapping documents.• Drive the prioritization process on the requirements for every iteration with the business team base on the value, risk and regulation associated.• Creating wireframes with the UX team for the websites screens and process maps for web flows.• Document the requirements in the functional requirement document and communicate the baseline requirements to the relevant stakeholders.• Facilitating Requirement walkthrough sessions and demos using WebEx as a communication channel on the developed prototypes and documents to receive confirmation that the stated requirements are valid and obtain the sign off on the validated requirements.