• Handled teams spanning across 1300+ associates in Commercial Banking, Insurance, Telecom, Retail, BPS associates in IT projects across locations in Chennai. Handled the largest client of TCS KPO Domain vertical in Bangalore. • Effectively communicate with various customer groups/clients/employees and act as the face of the Project HR on day-to-day operational issues• Implementation of best HR practices like Catalyst program, One to One sessions, Let’s Talk, Cliques, Leadership Connect, Visual dashboard, Hi-Potential program, FIF connects (First Impression Feedback etc. to enhance employee engagement and connect.• Driving Hi-Potential program, streamlining employee data and project level MIS to minimize attrition and excess salary leakage in the business • Handling separations, BGC process, induction sessions etc. • EWI tracking, churn management, succession planning, customised training plans, partnering with recruitment team for right fitment and internalising of policies and timelines across all associates• Own and drive Ethics and Disciplinary actions, Ethics, grievance handling on a daily basis and branch level implementation of all new policies, processes, training programs, R&R and organization level activities• Effective business collaboration by being part of Unit Audits, Client presentations and Employee career counselling • Happiness SPOC for entire Bangalore location to implement Fun initiatives and CSR activities spanning 4000 associates

- Conducted a Training Needs Assessment for the Project Managers and Customer Service Executives, which was done in three stages namely Needs Assessment, Root Cause Analysis, and giving Recommendations for identifying their training needs- Measured the effectiveness of training program offered to composers and proof readers, for which a training feedback form was designed and a new method of evaluating the training effectiveness based on the Kirkpatrick’s model was suggested - The entire project was implemented during my stay with leadership approval and it fetched an A+ in my course due to the effectiveness and impact of my project