A versatile professional with 20+ years of experience in Operations & Project Management, DeliveryManagement, Exams & Workforce Management, Operational Planning,Business Transformation & Strategy, and Team Management targeting various challenges in organizations of high repute.➤ WHERE CAN I ADD VALUE● Devised and implemented strategies to enhance customer satisfaction throughout the employee life cycle, particularly in shared services processes such as onboarding, payroll, and invoicing● Monitored SLAs and KPIs closely, taking corrective measures to address any issues and ensuring team well-being and productivity while complying with regulatory requirements and internal policies● Managed and monitored shared service systems, tools, and technologies performance, maintaining ample controls and assessing and reducing operational risks● Led integrated operations management, including workforce planning, skill management, training, and development, to achieve top and bottom-line profitability● Acted as a consultant, identifying gaps, implementing new operations and processes, and devising practical solutions to drive significant organizational changes● Demonstrated expertise in end-to-end project management concepts, such as scope management, activity sequencing, cost estimation, risk analysis, and quality management, while following organizational guidelines and standards.