Sandhya Krishna Email & Phone Number

• Served as the Boar’s Head brand ambassador for twenty Cincinnati area Kroger stores, including stores frequented by Kroger executives• Trained associates on customer service and product handling to assure approval for Boar’s Head Fresh Slice program to drive sales• Gained approval for Fresh Slice program in 20% of stores and increased tonnage in approved stores by 10-15%• Provided other assistance as needed including for sampling events, merchandising, and inventory control• Achieved Certified Trainer status

Brooklyn, Ny, Us

• Provided customer support via chat and email, simultaneously, via Zendesk• Managed tracking, cancellations, and customization of customer orders• Exceed metrics for response time and customer satisfaction during unprecedented delays from USPS

Washington, Dc, Us

• Rationalized reservation system to improve tracking of guest visits and preferences• Optimized restaurant settings on OpenTable to improve sales and guest experience• Provided world class customer service to high status individuals including executives from American Express, Goldman Sachs, and Deutsche Bank

• Managed guest book and reservations• Managed front end customer service• Assisted bar with taking orders and running drinks

• Processed and performed follow up for delivery and pick-up orders• Served as a bartender/server/cook as needed• Improved system for liquor inventory to streamline restocking• Managed kitchen and front of house during evening service• Managed cash registers and assured bank for each shift was accurate• Set standards for expeditor role for the opening of Brooklyn location and educated other staff members on product knowledge • Served as interim manager after departure of general manager by assuring compliance with food safety regulations and handling all customer service issues

New York, Ny, Us

• Provided frontline customer service while coordinating seating between two dining rooms• Managed pick-up over the phone and delivery orders through apps

• Managed deliveries from both delivery app and company’s website• Served as expeditor and coordinated with cooks to bring correct items to customers• Assisted in educating and training new staff members• Assured kitchen was compliant with health department regulations• Assisted in preparing catering orders• Assisted in breakdown of kitchen equipment during closing• Prepped select menu items and maintained their inventory during service

• Created job postings on multiple platforms and interviewed potential employees• Created a business plan to guide and improve current and future practices• Created social media sites for the company and created daily posts• Assisted in the creation of a presentation to show potential investors• Created branding materials such as business cards and logos• Prepared apartments for guest and conducted in-person check-ins

Us

• Qualified potential clients over the phone for multiple venues• Organized paperwork for upcoming events• Assisted with the setup for events• Logged payments and created templates for invoices

• Solicited customers in public, face-to-face interaction• Followed up with sales leads through phone calls• Wrote blog posts on restaurant technology and marketing• Promoted blog posts through social media• Learned about marketing through SEO, emails, blogs, social media• Assisted in design of pamphlets and website

• Filed tax forms and contracts for employees• Assisted in negotiations with vendors and utility providers• Created standardized recipe booklets and other documents for kitchen staff