Sandhya Thomas Email & Phone Number

Anaheim,Ca

• Over 10 years of experience in Software Quality Assurance with the last 7 plus years focused exclusively on testing Siebel applications.• Extensive experience in preparing Test Plans, Test Cases for Siebel CRM as well as Web based applications• Experience in Functional testing, System testing, Integration testing, Regression testing, Smoke testing and User-acceptance testing.• Excellent knowledge and implementing skills in complete Software Development Life Cycle (SDLC) and CMMI• Expertise in analyzing Functional and Design Specifications. Creating Use Cases and identifying Test scenarios to ensure adequate Test coverage.• Having good knowledge in automation testing tools Winrunner and Test director.• Extensive experience in preparing Test Reports and presenting Test Progress Reports to the management.• Strong experience in analyzing bugs and interacting with development team members in fixing and prioritizing the defects. • Used Clear Quest for Defect Tracking.• Good team player and also have ability to work independently in time sensitive environment.• Conducted Weekly Team meeting.• Self-motivation, flexibility drive and a person of CAN DO attitude.• Shared Knowledge with other members of the team• Accustomed to working within deadlines in a competitive environment and delivering quality test deliverable.

Irvine

• Supported AHMSI Default System for more than 8 months.• Sitting along with users, acted as the primary contact for all system issues.• Worked as the user first contact for Default system, resolving system usability questions, answering training questions, analyzing and answering data questions.• Assigned user requests to respective teams for quick resolutions.• Prepared weekly reports which helped management to have better visibility of system issues, analyzing the recurring issues and putting permanent resolutions which brought down the overall issue count.• Conducted user training for all system enhancements.• Prepared user manuals and system documentation.• Interfaced with SMEs to prepare Business Requirement documents (BRD) for ongoing projects. • Prepared business process Flows; used Visio to create Swim lanes.• Involved in DARES RE Support Mailbox Management.