Sandhya Thyagarajan Email & Phone Number

Bangalore

Responsible for knowledge base management, communicating with the cross-border team, and coordinating with the team in data mining, building gold standard corpus, and testing and improving the NLP engine. Developed content for machine learning/artificial intelligence with natural language processing (NLP). Worked on data mining, text analytics with AQL, corpus building with Cactus, assigning/verifying attributes and semantic tagging for machine learning, tagging of documents, and project tracking on JIRA. Initiated and led several process improvement projects with significant reduction in man hours, elimination of duplication, and high-impact cost savings for operations. Instituted and managed internal knowledge sharing process for the team. Worked with cross-border teams on organization-wide projects through virtual teaming.

Bangalore

Managed in-house and distributed teams, vendor quality, quality assurance functions, client requirement gathering and implementation onto the deliverables, metrics, TAT, process documentation, training new incumbents, and technology transitions. Managed a team of Quality Assurance professionals who worked with over 250 clients. Responsible for maintaining client satisfaction, quality, TAT, and metrics. Implemented process improvement projects on Six Sigma guidelines. Instrumental in stabilizing quality and enhanced client satisfaction through change management and technology transitions. Responsible for creating high performance teams, communicating organizational objectives, and people development through mentoring & coaching the team. In charge of vendor management, vendor performance, processes and business solutions. Managed CRM/Service Desk tickets in a timely manner and provided cost-effective solutions.

Bangalore

Managed teams to deliver project objectives within stipulated deadlines. Mentored and coached the team to achieve client expected quality standards. Trained and oriented new incumbents to client specifications. Evaluated and monitored team performance and managed reporting.