• Aligning team members with customer needs, specifications, allocate targets, techniques and drive tool usage to support task performance.• Monitoring workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholders.• Conducting daily huddles, weekly staff meetings to review key performance trends, share learnings and opportunities with team members and develop an action plan/ sharing process update.• Creating an environment of trust, open dialogue, creativity, and teamwork.• Maintaining Audit requirement documents and meet all audit expectations. Tracking and closing of all observation in the Audits. • Ensuring performance standards and service level agreements are met, based on minimum acceptable levels as set by customer.• Ensuring that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.• Positively responding to peak work volume/ pressure situations and have a motivating influence on the team.• Tracking the process for workflow, tracking team performance, deployment of resources and capacity planning.• Effectively managing shift operations, leave planning.• Engaging frontline with performance discussions, coach and help develop team members on a 1x1 basis – performance, behaviour, future development.