I am a professional who is good at building high performing teams, adept with running operational aspects of a business/office, vast experience in Ecommerce operations, Loyalty and an IT Delivery leader with more than 10 years of experience with a good blend of technical understanding. Within Ecommerce operations, I am an expert in Customer Servicing, Merchant Operations, Payment processes, and User Experience. Within IT Delivery, I have led teams of product managers, project managers, business analysts, testers, and client account managers while delivering multi-million dollar projects. I have change managed team migrations, spearheaded vendor selection, vendor management and team performance improvements. My strengths include strong analytical skills, effective communication, employee and client engagement. I am considered a compassionate manager and recognized for organization skills. I have a natural passion for automation and bring in rich systems thinking to optimize complex business processes.