Sandhya . Email & Phone Number

A skilled collaborator with strong technical background and project management skills, enhancing and optimizing IT services, business processes to ensure the efficient service delivery and satisfactory customer service. I am an experienced IT professional with a demonstrated history of working in the information technology under the managed services and emergency service industry.Able to make decisions autonomously or as a part of the team to achieve goals and carry strong passion for continued learning. Effective communicator for better understanding of requirements and to deliver better results.Emotions are one of my strength.I connect with people emotionally either it be a professional relation or a personal. My vision aligns with the values of empathy, equality in the world/workplace and mentoring. I strongly believe that mentoring and coaching is very imporant in the journey of growth and success.Expert in providing IT services and infrastructure supports to clients to resolve their enquiries and issues with their Software/Hardware/Network, desktop, server, printers, Windows (8, 10 and 11) and mobile devices enrolments using Intune and XenMobile following agreed procedure across multiple channels. Created and managed SOE, Endpoint Manager and SCCM for software deployments on workstations across the organisation. I have experience with managing network security services, routers/switches and protocols like SMTP, TCP/IP, DNS, and VPN.Have developed various business skills including being proactive, stakeholder management, adaptive to changes, team management, process documentation, business analytical solution, strategic planning, customer interaction, systems and software life cycle engineering, data management and problem, incident and change management.