• Manage and coordinate various IB front office and middle office systems including setting up users, creating portfolios and regulating access• Take a leadership role in maintaining proper control of the user recertification process to meet the compliance requirement• Manage migration projects from different JPMC locations, analyze, evaluate and streamline processes, and migrate to international locations. Train overseas staff and perform quality control audits• Lead in testing and implementing new trading systems• Managed, directed, and administered projects related to the automation process.• Collected and analyzed data from different trading channels such as corporate bonds, high yield, equities, syndicates/IPO, equity derivatives and options; prepared weekly reports to provide to senior management• Audited various trade activity reports for SEC fees and duplication and forwarded adjustments to respective areas for further action

• Acted as a liaison to support all areas in Credit Operations on the design, development, implementation and centralized distribution of new and enhanced procedures. • Partnered with line management by proactively redesigning existing processes within Credit Operations in order to meet business goals, minimize errors, meet service level goals, and gain efficiencies.• Interfaced with line management, credit program managers, quality assurance, credit risk management, fraud verification group and training and development group on an ongoing basis to support these areas in the capacity of a credit process expert.• Reviewed procedures for compliance impact. Investigated compromised bureau reports for any accounts that may have been opened under suspicious circumstances.• Coordinated quarterly contingency plan testing.• Provided credit lending authority to credit underwriters. Managed building access and sensitive information check in the entire Credit Operations department.