 Client servicing, processing &publishing advertisements for the Recruitment needs of Companies, Advertising Agencies & Recruitment Companies. Resolving customer issues of team members and Assisting Controller. Training and Assisting new comers on the procedures and systems in practice in the office. Build client relationships and ensure delivery of the best quality of service. Be the focal point of contact for the client for resolving any issues relating to their contract with the company. Communicate to the client on a timely basis regarding any shortfall in the contract, devise strategies to ensure the contract commitment is met to avoid any penalty. Performing additional responsibilities but not limited to of Page Monitoring, Up-selling and ViolationReporting, contact creation for invoicing, maintaining a database for sales leads, following up on the pending payments. Following up for advertisement material and liaising with other departments for smooth flow of processing artwork and printing subject for publishing of the advertisement. Build strategic relationships with companies / clients and partner with key industry players like Advertising Agencies / Media Buying houses. Handling the team in the absence of the controller by performing additional duties to ensure the successful release of the pages within the deadline including performing the team controller roles & responsibilities. Sending Quotations, receiving price confirmations & ensuring payment before advertisement is cleared for publishing. Up-selling & cross-selling to increase revenue for the company, thus achieving Sales Targets / Revenue Targets set by the Company. Persuading clients of competitors to advertise in our products, sourcing new clients from Yellow pages/Google, thus creating a robust client base. Selling new features/products to clients.

• Resolving Customer Queries and providing Quality Customer Service, thereby maintaining the required service level.• Control Attrition of new and existing customers.• Promoting new & existing Bank products.• Supervising, Providing support & assistance to a team of 10 members.• Sales of Bank Products / Promotional Offers to Existing customers.

• Identification of fraudulent accounts to minimize credit risk.• Laisoning with field service officers.• Control attrition of new and existing customers.• Team management, to ensure the desired targets are met.• Successfully handled a team of 7-10 members to achieve desired collection target, thereby maintaining the Quality