Sandhya Suryanarayanan Email & Phone Number

Alliston, Ontario, Canada

Alliston, Ontario, Canada

• Preparing staff reports for various Planning Act applications with exemplary written communication skills• Attending Council/Committee meetings including Committee of Adjustment• Analysing and processing multiple development proposals through the Town’s Pre-Consultation process• Liaising with stakeholders & agencies to apply and implement Provincial, County, and Town planning policies • Analysing recent changes to the Town-initiated Zoning By-law Amendment • Preparing comprehensive policy briefing notes and identifying policy updates for the Official Plan Review• Creating website content to deliver actions in the Town’s Community Climate Action Plan • Preparing a communications strategy for the Town’s Community Improvement Plan grant program• Providing excellent customer service by responding efficiently to customer enquiries on zoning and planning

Toronto, Ontario, Canada

• Coordinated a community engagement project deploying Community Based Participatory Research• Conducted a Needs Assessment in Thorncliffe & Flemingdon Park using a mixed methods approach • Employed current planning principles including best practices for diversity, equity, and inclusion• Consulted with multiple stakeholders including a local health center and front-line workers • Built relationships between academic personnel and community members to ensure effective communication

Ontario, Canada

• Currently managing a team of advisors, monitoring various performance KPIs and coaching them as necessary to ensure monthly targets are met as per client expectations• Mentored new trainees hired in the campaign by conducting workshops on the client's products and policies and helped set expectations for working on the production floor as Advisors• Reviewed 2000+ customer surveys (including peer feedback reviews) and monitored 500+ calls to give feedback to Advisors on their performance through personalized coaching sessions• Developed detailed and customized Individual Success Plans to help improve performance of customer service representatives

Canada

Offered timely and appropriate issue resolutions to customers by troubleshooting software and hardware issues for a leading tech giant

Ontario, Canada; Pune, India

Content Creation / Brand-Building / Sales Support• Wrote social media content (Twitter, Facebook, LinkedIn) to build online presence by highlighting and promoting product offerings. • Wrote a technical instruction manual on the installation of high mast poles to resolve a customer complaint and prevent incorrect future installations.• Supported product sales by rebranding & redesigning existing catalogues/ brochures for each business and developed email marketing campaigns and company newsletters.• Developed a marketing kit covering each product line to generate new orders through increased market presence o Landed key customer account through Facebook as part of the social media promotion initiative.o Contributed to achieving team objectives by providing general operational support to sales team.Administrative / Operational Support:Achieved a target collection of $7.6M (approx.) by March 2020 on payments owing for 90+ days by conducting weekly calls with finance and regional sales teams • Optimized productivity of MD by coordinating, planning and organizing all activities pertaining to itinerary on daily basis.• Gained valuable business experience in areas including customer and vendor invoicing, sales, IT and shipping support.

Birmingham, United Kingdom

• Participated in a LIVE weekly news bulletin called Second City News producing news packages and presenting the bulletin as well.• Covered local news stories from scripting and filming to editing and producing the final output.• Filmed various events and debates in Birmingham on social issues such as Child Poverty. • Reported on General Elections 2015 for my University’s Scratch Radio and Second City News for Birmingham.• Gained experience on different kinds of cameras for filming (Sony Z5, Canon DSLRs and in-studio cameras).

New Delhi, India

Sub-Editor, Technology (2012 to 2013)Wrote and published 600+ articles including features, news, and reviews for gadgets – e.g. smartphones, portable consoles, tablets – and apps, on Gadgets 360 (5 million monthly visitors approx.)• Wrote 20+ news pieces (original and ghostwritten) and two original feature articles (weekly) tailored for Indian readers to achieve increased readership and site traffic (monitored site analytics via Chartbeat).• Ensured cutting edge coverage of new product launches by covering and collating information from press events and monitoring various news wires for latest tech stories.Production Assistant (2011 to 2012)Scripted, voiced, and edited short English bulletins relating to politics, sport, finance, and entertainment.• Supplied high-quality, high-profile Indian Premier League / World Cup match analysis to Aircel by coordinating with hosts, ingesting and editing footage, and converting clips to 3G format for mobile.• Expedited news delivery – reducing dependency on busy in-house reporters – by taking initiative to record news in own voice; providing additional option when reporters were unavailable.• Recorded daily voice-overs with in-house reporters in regional languages, editing and converting to specific formats for Vodafone, Airtel, Aircel & Reliance to expand news reach.

Gurgaon, Haryana

Liaised with in-house client service and creative teams, communicating client feedback and providing quality control based on client specifications in management role in key accounts, including Chivas, Havana Club, Oaken Glow, Virgin Atlantic, HT Mint, Duracell.

Gurgaon, Haryana

Managed the Airtel account, liaising with client and negotiating briefs, writing ad copy, ensuring quality control on design mock-ups and coordinating timely delivery of all ad campaign elements.

• Assisted the Senior Account Executive while dealing in accounts of British High Commission and NIIT • While managing the key account of British High Commission, I was assigned the responsibility of dealing with the ‘Future 2020’ campaign wherein I performed a key role in delivering to the expectations of my organisation

• Worked in close association with the Brand Associate of the company assisting him in various jobs pertaining to accounts of Godfrey Philips India and Mawana Sugars Limited • Conducted Market Research (Delhi) and Voxpops for Hitachi. introduced to studio operations while dealing with the accounts

Masters Degree, Environmental Studies

Activities and Societies: Research and Global Affairs Committee, GESSA (Student Member)- Fully accredited program with OPPI and CIP.

Masters Degree, International Broadcast Journalism

Pgdba, Marketing, A

Certificate Program, Broadcast Journalism, A

Post Graduate Diploma, Strategic Advertising Management, A

B.A, Economics

Activities and Societies: President of the Vocal Music Society in collegeI pursued Economics for my Bachelor's. During the course, I.

High School, Science

Activities and Societies: Vocal Music Society, Participated in all the sports day activities.This is where my educational journey began. I.