Sandi Bruha Email and Phone Number
Achievements-driven and growth-focused professional with a history of advancing customer success by cultivating trust-based relationships, enhancing customer understanding of company products, and offering customized, automated, and cost-effective solutions. Track record of driving transformative customer implementation and retention initiatives across high-tech, finance, and government sectors. Proficient at leveraging industry knowledge to design and implement solutions to enable operational efficiencies and boost customer satisfaction. Proven success in leading high-impact customer appreciation events and educational programs that boost their commitment and brand visibility.Transitioned TM-Service’s 6-figure aftermarket sales into multi-million-dollar entity and received multiple sales awards.Spearheaded initiatives at Microsoft to bridge gaps between technical solutions and customer expectations to enhance product adoption among National government and education customers.Excel as a trusted advisor, adept at navigating complex customer relationships and delivering tailored solutions that enhance user experiences and operational outcomes.Eager to contribute to a leading SaaS organization working with clients as a trusted advisor in the customer success management role. Desire to build strong relationships with customers, assisting them with adoption and engagement, education on product enhancements, resolving issues in a timely manner, and identifying expansion opportunities.
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Aftermarket SalesThomas B. Mansfield & T-M Service 2021 - PresentCastle Rock, Colorado, United StatesLead development and presentation of precise quotes for mechanical and control equipment repairs while consistently enhancing service delivery for key sectors including healthcare, manufacturing, government contractors, military, oil & gas, and energy companies. Execute detailed market analysis and customer outreach to secure and sustain major contracts through outstanding relationship management and targeted marketing initiatives. Oversee customer interactions by addressing needs, tailoring solutions, and maintaining transparency to ensure trust.Drive strategic negotiations and manage over $15M in annual quotes, achieving 45% growth in maintenance contract business while delivering best-in-class services across territory spanning Colorado, Wyoming, and Nebraska.Recognized with numerous annual sales awards as the sole source supplier for multiple product lines.Specialize in marketing and selling of service maintenance contracts, repair service and subscription-based SaaS products for connected boiler solutions.
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Customer Success, Operations, And SalesConditioned Air Corporation 2020 - 2021Castle Rock, Colorado, United StatesOversaw daily operations for 6 technicians along with 400+ annual maintenance contracts by prioritizing emergency calls and routine maintenance to optimize response times and service quality. Managed scheduling and operational coordination for over 100 state-wide locations under master contract in compliance with COVID-19 protocols to maintain high service standards. Executed marketing campaigns and direct-to-consumer sales strategies to enhance market presence and boost revenue. Led strategic implementation of a new service software platform to minimize communication delays and improve operational efficiency to expedite customer quote approvals and streamline invoice processing. This solution implementation resulted in a cost savings of over $52K in the first year of utilization. -
Customer Success, Operations, And SalesAllstate 2014 - 2020Castle Rock, ColoradoDeveloped a reputation as a trusted advisor by thoroughly understanding customer needs, providing tailored insurance solutions, and managing risk assessments and policy structuring to maximize customer benefits and cost savings. Led initiatives to educate customers on insurance products/services to realize customer loyalty and excel in service standards. Drove business via customer engagements and got recognition for propelling revenue generation and customer service excellence.Acted in an instrumental role in managing the personal lines segment by freeing up senior agents to focus on life insurance to support the agency in earning top national accolades for sales performance.Cultivated strong customer relationships through proactive onboarding, and upselling while acting as a trusted advisor to both new and longstanding customers to improve customer retention and satisfaction. -
Marketing And SalesOnline Trading Academy 2012 - 2014Castle Rock, CoDeveloped and executed targeted marketing strategies to attract prospects interested in financial education to increase course enrollment. Organized and led sales events by managing all aspects from setup to execution including negotiating financing agreements, registering new students, and ensuring smooth transition to educational programs. Enhanced engagement as concierge during events to offer personalized and informative experiences to form lasting relationships.Leveraged digital marketing to boost brand visibility by utilizing social media platforms to share student testimonials and success stories to attract broader audiences. -
Freelance Consultant, MarketingCornerstone Business Services, Inc. 2006 - 2012Castle Rock, CoProvided marketing, project management, business management andadministrative management services for small, entrepreneurial businesses to helpthem grow.Designed and implemented overarching marketing plans that include social media,e-mail and traditional direct mail campaigns.Managed customer satisfaction surveys, communications and success metrics.Created messaging and collateral that promoted customers to initiate new business. -
Marketing And Trade ShowsIdea Integration 2008 - 2010Strategic business to business marketing campaigns targeted towards Geospatial,Government, Energy, Transportation, Finance, Insurance, and Retail industries.Collaborated with Microsoft as a Gold Partner in multiple campaigns focused onboth regional and national customer segments to drive increased sales and revenuegrowth.Developed and executed lead generation and product campaigns.Event management of live and virtual events for customer appreciation (10-500participants). -
Marketing ManagerMicrosoft 2003 - 2006Planned and drove all aspects of marketing for Government and Educationrelationship and loyalty building programs within Microsoft. Building relationshipsbetween Microsoft and Government customers globally.Designed customer ready program marketing materials, collateral and producedthe external facing web content and messaging.Built and implemented a system for tracking success metrics across business units toroll into corporate Rhythm of the Business Reporting.Planned large scale events to benefit technology specialists that included trainingand development classes. This included location booking, marketing of event,student enrollment, contract and vendor management, budget management,event surveys, speaker booking and event debriefs with Senior Management andstakeholders. -
Program Coordinator And Relationship ManagerMicrosoft 1998 - 20031998-2003: Program Coordinator in Management Development Group, managing management training courses and deliveries worldwide.
Frequently Asked Questions about Sandi Bruha
What company does Sandi Bruha work for?
Sandi Bruha works for Thomas B. Mansfield & T-M Service
What is Sandi Bruha's role at the current company?
Sandi Bruha's current role is HIGHLY SKILLED CUSTOMER SUCCESS MANAGEMENT LEADER.
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