Schedule patient appointments, obtain demographic, insurance, and financial information, and verify insurance information in a timely manner. Communicate with patient care team regarding patient’s medical afflictions, medication refill requests, and other patient concerns. Communicate with other healthcare organizations to provide a seamless transition of care for individual patients. Deliver high volumes of work with complete accuracy daily through patient interaction and phone-calls. Protect patient information and obtain medical and financial information in a HIPAA-compliant manner at all times.

Performs a variety of operational and administrative tasks to support the flight attendant office .Assist with flight attendant recognition, administrative functions to the flight attendant service center .Assist the base on operational reliability.Maintain loaner equipment. Distributes manual revisions. Operational tasks including checking on computers daily. distributes appropriate contractual documents, communications, flight attendant bulletins notices, Maintain the base faxes and personal United email.Maintain supplies includes paper,ink for office, crew room .Additional administrative work includes reports, updating flight attendant records,

Manpower Coordinator - Station OperationsResponsible for airport operational scheduling for approximately 700 Customer Service employees at United Airline's Dulles hub. Reviews daily operational work schedules and proactively compensates for manpower shortages resulting from sick calls/ family leave and other work and non-work related issues. Process shift trades and reallocates manpower based on available staff and daily as well as projected passenger requirements. Coordinates operational staffing requirements based on passenger loads, irregular airport operations and identifies overtime requirements.

Responsible for the administration of employee dependability records and organization at all documents/files related to occupational injuries. for approximately 2000 employees at United's Dulles hub. Assist supervisors in tracking employee dependability, reviewing occupational and non-occupational absence related medical documentation and in identifying documentation errors and failures to medically substantiate absences. Established filing systems, tracking spreadsheets and distribution systems to ensure that station managers had adequate information on illness and injury trends effecting overall station dependability and the associated cost. Organized materials and information for weekly management accountability meetings and coordinated employee injury reports and related medical treatment information to comply with OSHA reporting requirements.

Responsible for ensuring United's First Class and VIP customers received the highest level of customer service available. Provided direct assistance to United's First and VIP Customers including assistance with re-ticketing, flight schedules, new flight/hotel reservations, and all other special requests. Provided operational support and Chinese language translation skills for all international flights; specifically, for international departures?/arrivals from China and other Asian cities.