Database update and entry for EXO online booking platforms.Websites Itineraries and Prices UpdateWorking closely with product managers from other Asia destinations offices .

• Assisting B2B and B2C clients in travel planning and organizing • Assessed client needs and wants and personalized consulting• Provided customers with best deals and well-researched travel options• Up-selling, when appropriate, additional services or special packages and upgrades.• Liaise with travel partners, including airlines, hotels, car services, restaurants and packages for best deals and services.• Communicated with clients to confirm itineraries, methods of… Show more • Assisting B2B and B2C clients in travel planning and organizing • Assessed client needs and wants and personalized consulting• Provided customers with best deals and well-researched travel options• Up-selling, when appropriate, additional services or special packages and upgrades.• Liaise with travel partners, including airlines, hotels, car services, restaurants and packages for best deals and services.• Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.• Booked reservations for travel, hotels, transports, meals and special events.• Provided customers with brochures and travel information such as local customs, points of interest and country regulations.• Handled sensitive personal data with discretion.• Always innovate and monitored tour products, quality control and market trends to be competitive.• Ensure that quality of the various service providers meet and exceed clients’ expectations.• Keep track of all payments and invoices, statements, etc.• Proactive and reactive to customer’s complaints and problems.• Evaluating customers’ feedback.• Communicate well and teamwork with other members of the team and cross teams.• Meet sales and profit KPI’s.• During Pandemic, worked for database update and entry, websites and newsletter• Helped senior managers make effective decisions based on current and accurate reporting. Show less

• Direct Communicate with clients to determine their traveling needs and wants.• Advise customers for destinations, accommodation and various travel options according to their requirements, budget, length of stay, etc.• Proceed reservations for accommodation and other ground operations.• Processing payments, ensuring the clients’ payments.• Sending all the travel information that clients might need and answering customer’s questions.• Solving on tour issues and handle… Show more • Direct Communicate with clients to determine their traveling needs and wants.• Advise customers for destinations, accommodation and various travel options according to their requirements, budget, length of stay, etc.• Proceed reservations for accommodation and other ground operations.• Processing payments, ensuring the clients’ payments.• Sending all the travel information that clients might need and answering customer’s questions.• Solving on tour issues and handle complaints efficiently and in a timely manner.• Follow up customer feedbacks. Show less