• Work collaboratively in a fast paced, high volume sales environment effectively utilizing CRM programs• Processing orders, maintaining/developing customer accounts and building professional relationships • Resolve customer complaints, provide appropriate solutions and follow up to ensure solution and satisfaction• Responsible for quoting and ultimate sale of ice machines, ice machine parts, packaged ice, dry ice and sculptures • Schedule, dispatch and track service calls for technicians based on location and knowledge of units onsite• Assist technicians with ice machine part information, pricing, warranty and billing• Submitting warranty claims on a monthly basis to each vendor• Coordinate rental agreements and payments of ice machine rentals for new and existing customers• Updating database with new and existing customer information• Register PPSA’s online

• Assisted sales manager with property sales process • Initial greeter to all new visitors and clients• Liaised with sales advisors, real estate agents, company and clients lawyers throughout the purchasing property process to ensure all deadlines were met• Responsible for reviewing property reservation agreements and certifying that all documents were obtained• Controlled and updated property price lists, sales reports, sales summary data sheets and weekly reports • Controlled inspection visit lists, organized the visit including clients accommodation and transportation• Coordinated with financial department with focus on clients purchase payments• Managed staff holiday entitlements and expense processing on behalf of sales department• Ensured that new and existing client information was updated in property management database