Patient Services Specialist
Seattle, Washington
Appointed Scheduler supporting physicians from two sub-specialty groups within the clinicAdministered patient check-ins and check-outs, orchestrated appointment scheduling and coordinationMonitored the patient waitlist, managed appointment modifications, and processed referralsConducted patient reminder calls, collected co-pays, and scanned medical records Verified insurance coverage, addressed insurance-related questions, and resolved billing issuesDelivered thorough answers to phone calls and timely solutions to emails and patient messages