Sandi M. Email & Phone Number

Austin, Texas Area

Managed a Portfolio of Procore.org accounts, built customer advocacy, transformed clients into Procore experts with both a consultative and train-the-trainer approachDeveloped strong customer relationships and drove customer engagement by being an eager partner from Implementation to Business ReviewsQuantified the business value created by the customer's usage of Procore for impactful stories, which contributed to indirect revenue growth for the companyDocumented an official step-by-step process for .org personnel to reference throughout a client’s lifestyle to streamline interactions in preparation of switching procedures

Austin, Texas Area

Provided exceptional and dedicated attention to each chat, email or phone call to drive product knowledge and anticipate future needsRemedied issues by troubleshooting and understanding the business need and then the issue being encountered for prompt resolution and best client experienceExcelled at product knowledge and industry standards to have impactful conversations with clients Contributed directly to the implementation and success of the first overnight shift by seeking to always learn more about the product, properly funnel client and shift obstacles and mentor new hires as they go through their onboarding plans

Austin, Texas Area

Managed the central U.S. region portfolios and individually managed properties, to maintain clean data for effective front-end usage, equating to approximately 13,000 accountsCollaborated with multiple departments and outside vendors to ensure clients had a successful ordering experienceFacilitated escalated complaints from all regions to be resolved in a positive and timely manner

Austin, Texas Area

Logged all inbound calls, emails and status updates received into the CRM databaseResolved product or service issues by determining the cause and then explained and implemented the best course of actionOrganized daily tasks to ensure prompt follow-up on all outstanding cases to obtain expedite resolution

Valencia, California

Performed effective property management for 4 associations comprised of 45 Units/Lots.Provided backup assistance on commercial properties for 13 associations made up of 450 Units/Lots.Oversaw associations’ budgets, repairs, inspections, insurance renewals, and communications.

Valencia, California

Managed bookkeeping for 17 commercial owners’ associations including collections and AP/AR.Provided exceptional customer service and support for over 495 units, owners, and managers.Handled pursuit of legal and small claims action against delinquent owners knowledgeably.Ensured vendor maintenance of business liability, workers compensation, and insurance.

Valencia, California

Coordinated hotel accommodations for joining, leaving, in-transit, and training crew for 10 ships.Liaised with Crew Scheduling, Entertainment, and Princess Twenty Four departments.Handled conversion, analysis, and authorization for all ship reimbursement request payments.Provided customer support for Reservations, Res Help, En-Route, and Customer Relations.Addressed inquiries regarding eZAir tool, seat assignments, and next port protection accurately.Performed schedule changes and research alternate options for a variety of scheduling errors.

Valencia, California

Supported travel agents in assisting direct passengers with creating and modifying bookings.Carried out basic accounting including receiving payments and reviewing customer accounts.Attained low talk time within a high-volume call center, rating above average on C.R.U.I.S.E. card.Provided assistance in emergency situations as well as a variety of assigned special projects.