Sandi Phillips Email & Phone Number

Consult with a portfolio of Staybridge Suites, Candlewood Suites, Holiday Inn, and Holiday Inn Express branded hotels to develop and implement effective strategies to increase revenue and market share. Train and support hotels utilizing IHG systems in accordance with Global Brand Service guidelines. Drive adoption and utilization of IHG tools and systems. Ramp-up new hotels to achieve revenue growth and improved reporting. Mentor and train new Portfolio Revenue Managers and others new to Extended Stay.• Subject Matter Expert team for launch of Concerto, IHG's integrated guest reservation and revenue management system• Business Development Force team, partnered with Franchise Performance Support leaders to sell Revenue Management for Hire services to franchise hotel partners• Published bi-weekly Revenue Management newsletter for distribution to Foundational-Level hotels• Presented annual Property Diagnostic Plan meetings for Company-Managed hotels; ad-hoc meetings with owners and asset managers• Weekly and monthly forecast of room revenue for Company-Managed hotels; prepared annual room revenue budgets; completed monthly analysis of variances to budget and forecast

Reporting directly to President/COO, responsible for pricing strategy and rooms inventory for a portfolio of Marriott and Hilton branded hotels with total room revenues over $13.2 million annually. Analyze hotel performance versus competitors, budget and previous year; present summaries, forecasts and recommendations to ownership and senior managementManage Annual Plan process including Budgets and Marketing Plans; maintain deadlines and deliver final product to ownershipDeliver new leads, news and information regarding top accounts and competitors to Sales and Operations Monitor individual guest & group demand; present recommendations to hotel managers to maximize profitPresent Revenue Management theory and training; organize and facilitate quarterly manager meetingsCollaborate with Operations, Sales and Construction during three renovations and three new hotel openings

Responsible for managing rooms inventory and pricing for individual guests and groups; ensured proper allocation of inventory and pricing strategies to maximize revenue and profit. Served as inventory & restriction expert to Senior Management team in weekly Revenue meetings

Involved in every aspect of travel planning, housing, transportation and daily schedules for Festival artists.Solicited grants and donations from a variety of sponsorsWrote an ongoing operations manual to provide guidelines for future Festival workers

Evaluated flight data to forecast passenger bookings in markets generating over $410 million in annual passenger revenue.Collaborated with pricing analysts and demand planners to implement both market-level and system-wide strategies leading to improved profitability in "East Coast" marketsPresented Revenue Management practices and theories to airport personnel

Forecast demand to maximize profit in complex markets generating over $287 million in annual passenger revenue.Increased passenger RASM (Revenue per Available Seat Mile) 4% on challenging Florida routes Team member for beta testing of PROS 5.1 (Passenger Revenue Optimization System)Created market-research summaries and presented action plans at sales strategy meetingsCo-authored article explaining Airline Yield Management theory and practices (TWA Skyliner, volume 66, number 12)

Ensured daily crew availability through proper scheduling of 5,000 flight attendants.Reviewed and audited all FAA crew qualification requirementsCollaborated with other operational departments to maximize crew utilization and minimize flight delaysInterpreted flight attendant union contract rules and resolved labor disputes

Represented the Executive Sales group to resolve travel agents' immediate concerns.Interpreted fare rules, ticketing requirements, marketing initiatives, and Aviators program Negotiated solutions for key accounts while maintaining TWA's policies

Worked in reservations call center, answering passengers' questions regarding schedules, fares and general information.Provided quality customer service to diverse clientele for both domestic and international travelAssessed customer needs and provided product benefits to close sale

Chancellor'S Certificate, Fundamentals Of Economic Development

Minimum of 16 hours of economic development training offered by the UM-St. Louis Public Policy Administration, and the Urban Land.

Chancellor'S Certificate, Fundamentals Of Planning And Zoning

Minimum of 16 hours of planning and zoning training offered by the Local Government Partnership (University of Missouri-St. Louis Public.

Bachelor Of Arts, Cum Laude

Education record