• Providing feedback to staff both verbal and written - feedback which is both relevant and constructive and not just critical, which will help in the individual’s performance and to assist in identifying individual development needs• Managing all aspects of the performance of administrative staff, including Performance Appraisal and Development and professional and mandatory training.• Manage administration staff within Internal Medicine through effective recruitment and selection, roster and leave management.• Ensuring Key Performance Indicator and other performance measures are met for administration staff.• Identify improvement strategies and procedures for administration staff and conduct regular audits in systems.• Manage budget relating to approved staffing establishment for the administration stream and preparation of business cases for administration staff as required.• Manage Internal Medicine Division compliance with Health Information Management standards.• Represent Internal Medicine on relevant committees and working parties.• Maintain knowledge of HR practices and up to date knowledge of new developments, legislation and industry standards.• Lead and manage administration staff by fostering and committing to patient safety and quality in the delivery of health care and maintain quality practices and initiatives.• Investigation and correction of payroll concerns for the administration team, advising Senior Administration Officers on the identification and correction of payroll anomalies of their medical staff

• Provided advice and support with strategic planning, understanding of Corporate Clinic Codes (CCCs), MO & OHP Tier 2 Codes and their relationship with scheduling. • Engagement with the business as well as internal and external stakeholders in terms of business needs versus product deliverables in relation to ESM.• Testing of statutory and Non Statutory reports including regression testing. Including liaising with PAH Business Analysts and developers as well as local developer and the business to ensure the reports are functioning at the optimum level required.• Developed and tested training materials and developing QRG’s and test scripts and UAT scripts. Ensuring to liaise with Business to ascertain the needs are met and appropriate nature of the documents.• Assisting project managers with planning of future staff requirements and needs relevant to training requirements and business requirements for ESM.• Problem solving with end users to ensure they are able to perform business as usual with minimal impact to current business process.• Liaising with senior clinical lead at PAH when required to ensure all processes that are unclear align and ensure we keep a statewide approach with reports and naming conventions for appointments.• Running Report UAT sessions to liaise with Business re report readiness and requirements are met to be able to meet KPI’s.• Working with project managers and clinical lead when required to provide with information to ensure all documents and briefs written have the most up to date and accurate information.• Supervision of team members and problem solving in all areas of ESM when required across migration, training, system testing, reports.• Close liaison with senior project managers to ensure timelines are being adhered to or if not able to move targets ensuring clear communication of the issues and challenges faced to maintain project planning.