Sandi Bartlett Email & Phone Number

Remote Conractor

• Supervisor of an outbound retentions team specializing in customer satisfaction through monthly savings with account maintenance for business clientele.
• Responsible for the acquisition of new accounts along with converting current business accounts to an upgraded service package in order to maximize monthly savings.
• Ranked in the top 10 percentile of the company in regards to customer satisfaction survey scores.
• Increased company profit in excess of $2 million year to date.

Remote Contractor

• Assist Customer Service Representatives (CSRs) detect, repair, and/or dispatch appropriate personnel for the utmost customer resolution.
• Resolved escalated customer concerns that could not be addressed by the CSRs.
• In charge of reviewing and documenting CSR interactions with clients in order to maintain superior levels of customer care.
• Mentor for incoming employees to ensure a smooth transition from training to assigned team.
• Ranked in the top 10 percentile of the company for customer satisfaction survey scores.
• Top sales person in the company for both team and business unit.

Remote Contractor

• Detect, repair, and/or dispatch appropriate personnel to ensure customers utilities remain in working order.
• Assist customers with adding additional services in order to maintain the health of their equipment.
• Achieved supervisor status after 3 months of employment.

Clermont, Florida

• Maintenance of patient records and processing medical requests while remaining compliant to HIPPA guidelines
• Patient liaison for billing and insurance to ensure accurate and timely payments
• Provide front desk support as a point of contact for patients making, checking in for, and checking out from appointments
• Responsible for the conversion and organization of all patient paper charts to Electronic Medical Records (EMR) in order to remain compliant with the American Recovery and Reinvestment Act (ARRA).
• Provide customer service to patients and families on date, time and location for follow-up visits, consults and procedures over the phone and in person

Orlando, Florida Area

• Consistently reduced problem invoices on average of $500,000 each week based upon weekly reports
• Assisted with vendor relations to process invoices for payment in a timely manner
• Transitioned document consolidation to SAP from several existing programs

Apopka, Florida, United States

• Reduced company bad debt by 40%.
• Created and implemented several new processes that assisted with bad debt reduction and continual current account maintenance.

Various

• Accounts Payable - The Walt Disney Company
• Administrative Assistant - Westminster Services
• Batcher - Walt Disney Revenue and Currency Control
• Filing Clerk - Pulte Homes