Sandie Weber Email & Phone Number

Lebanon, Ohio

Assisted two technical writer contractors with overflow work.

Mason, Ohio

• Processing customer orders
• creating folders in ePDM and generating serial numbers, approval and certified transmittals, and order status sheets
• adding line items, assigning staff, and allocate standard project hours in timekeeping system
• customizing and distributing product manuals for each line item, contracting translations as neededRevisions and updates to Product Manuals
• Provide minor changes to current manuals as requested
• Manage systematic reformatting of old manuals (approximately 124 manuals) from PDF documents to Adobe Framemaker

• Provide excellent customer service to customers by answering questions, offering assistance, and making sure all merchandise pieces are present. Responsible for processing credit, debit, and cash transactions.
• Awarded rating as one of top three fastest cashiers six out of seven months.

• Assist business with daily running of a small business office.
• Spearheaded company’s move to consider a new website design. Secured vendors for website design, marketing copy and video capabilities after conducting team interviews with each vendor. Project manager between company.
• Oversaw creation of new marketing concept for the business which included a redesigned logo, letterhead, business envelopes and business cards.
• Supervised creation of marketing slicks.

• Responsible for processing requests for secure computer access. Confirm information on forms contain the appropriate criteria prior to forwarding to manager for approval. Follow up on outstanding workflow tasks..
• Consistently process forms within time frame as outlined by service agreement.

• Key member responsible for implementing, maintaining, and managing a multi-million dollar, web-enabled talent management system while maintaining system updates and usability throughout subsequent rollout phases and.
• Created end-user documentation for both employee and manager level to facilitate adoption of various components of system, which required me to mitigate content, revisions, and timelines between vendor and executive.
• Managed creation of a simulation, with an outside vendor and cross-functional executive management, instructing end-users how to use specific system feature.
• Directed problem resolution and software upgrades with software provider.
• Provided software training and system enhancements overviews to departmental staff.
• Coordinated system functionality and requirements with program lead and cross-functional leads.

Selected by Luxottica Retail to fill in for Training Coordinator on medical leave.Duties included: creating events with RegOnline; monitoring attendance, no shows, wait lists, etc.; directing training room set up (ordering class materials; booking class rooms; scheduling catering, etc.)

• Provided excellent customer service by assisting customers in locating merchandise throughout the store, answering questions regarding use and quality of product and pricing questions.
• Performed a variety of tasks on computerized register system, such as proper application of coupons, special discounts, returns, exchanges, and gift and credit card balance inquiries.
• Prepared various merchandise signage using corporate program to search product information, identify correct product, and select and print desired sign style.
• Created package and shelving tags to show price and product information and print product reports using hand-held scanning equipment.
• Researched merchandise availability for customers via computerized search system using UPC, SKU, product name, similar product, etc. as search descriptors.

• Assisted in the implementation of marketing promotions targeted towards increasing profit and strategic relationships with librarian customers, such as professional development programs, direct mail campaigns, and.
• Prepared and uploaded communications and documents for departmental Sharepoint portal.
• Maintained extensive customer records management by updating relational SQL database with correct customer information.
• Created, tested, and furnished monthly revenue reports to management based on existing report capabilities and produced additional ad hoc reports as requested utilizing SQL queries.
• Created invitations and handouts for customer events.
• Participated in the execution of detailed plans for national, regional, and local librarian trade shows.

Maimisburg, Ohio

• Provided assistance to field employees in support of customer relationship management.
• Tracked promotional budget expenses for each team member. Prepared detailed budget analysis of special projects.
• Assisted in the development and implementation of plans associated with national tradeshow, including promotions, graphics, literature, direct mail, advertisement, and internal documentation, as well as attended the.
• Assisted in the implementation of detailed plans for market specific programs.
• Developed technical computer and writing skills to enhance customer mailings and to improve processes.

Miamisburg, Ohio

• Furnished customer support to paralegal school customers scheduling service as requested and answering questions about service and account information. Supported department staff members through creating and.
• Assisted as needed with national tradeshow.
• Updated program materials and program introduction packages.

• Performed a full range of secretarial duties in the legal arena.
• Generated and maintained a group work schedule that consisted of ongoing projects.
• Developed a relational database in Microsoft Access capable of searching for pertinent information contained in 1,800 license agreements.
• Maintained extensive set of standard forms in their original format to eliminate the circulation of inappropriate versions and allow for consistent starting documents.
• Assisted in the maintenance of a tickler system, standardized departmental directories, and charts used for cross referencing purposes. Tracked several projects for manager.

• Performed a variety of tasks related to customer satisfaction, improved employee morale and training, and business growth.
• Processed customer callbacks. Followed-up with customers as needed. Supervised an assistant.
• Facilitated a quality control employee team. Provided follow-up on problems or questions.
• Maintained an employee hotline. Administered employee incentive programs.
• Developed and maintained a newsletter geared to management personnel to provide necessary tools to better maintain employee commitment. Interviewed management personnel for spotlight articles. Designed newsletter.
• Achieved certification to teach defensive driving class.

Technical Writing Class, Professional, Technical, Business, And Scientific Writing

Six Sigma White Belt Course, Six Sigma

Pmbox Project Management Course

Bs, Marketing/Business

Associate, Paralegal