Assisted two technical writer contractors with overflow work.

Processing customer orders•creating folders in ePDM and generating serial numbers, approval and certified transmittals, and order status sheets•adding line items, assigning staff, and allocate standard project hours in timekeeping system•customizing and distributing product manuals for each line item, contracting translations as neededRevisions and updates to Product Manuals•Provide minor changes to current manuals as requested•Manage systematic reformatting of old manuals (approximately 124 manuals) from PDF documents to Adobe Framemaker•Create a company style guide to ensure manual formatting consistency•Develop new 3D graphics for manuals utilizing SolidWorks Composer and Abode Illustrator, Photoshop, and InDesign•Collaborate with subject matter experts on revisions•Maintain different manual versions assuring previous versions are archived and current manual versions are available for company use•Managed short-term technical writing contractors by reviewing and revising template language for manuals, acting as liaison between subject matter experts, and proofreading each revision before review by subject matter experts.Appointed to find a Timekeeping System•Analyzed a large number of different software packages to determine one suitable for timekeeping needs•Oversaw timekeeping review meetings as well as scheduled presenters and produced highlights of each software package•Critiqued live demos and conducted hands-on review of contending software•Coordinated purchase of final timekeeping system•Collaborated with group members to determine project hierarchy•Incorporated current projects into new system•Created an at-a-glance training guide for new users•Generated numerous reports for help in monthly reporting and project updates•Continue to improve and serve as administrator for system.Support engineers by distributing customer drawings as directed.Provide drawings to purchasing and vendors as requested.

Provide excellent customer service to customers by answering questions, offering assistance, and making sure all merchandise pieces are present. Responsible for processing credit, debit, and cash transactions, subtracting coupons and gift cards, and handling requests for gift receipts and gift card balances. Cross trained in returns to assist during times of increased traffic.• Awarded rating as one of top three fastest cashiers six out of seven months.

Assist business with daily running of a small business office.• Spearheaded company’s move to consider a new website design. Secured vendors for website design, marketing copy and video capabilities after conducting team interviews with each vendor. Project manager between company and vendors to keep projects on track and to coordinate revisions. Arranged meetings as needed to keep team informed of project deadlines and progress. Handled redirects on project and feedback to team members and vendors.• Oversaw creation of new marketing concept for the business which included a redesigned logo, letterhead, business envelopes and business cards.• Supervised creation of marketing slicks.

Responsible for processing requests for secure computer access. Confirm information on forms contain the appropriate criteria prior to forwarding to manager for approval. Follow up on outstanding workflow tasks. Process approved forms in a timely manner. Log security acknowledgements in database and create electronic archive of original documents. Assess termination reports to deactivate terminated users.• Consistently process forms within time frame as outlined by service agreement.

Key member responsible for implementing, maintaining, and managing a multi-million dollar, web-enabled talent management system while maintaining system updates and usability throughout subsequent rollout phases and population increases. All tasks accomplished within allotted budget and scheduled time frame according to project plan.• Created end-user documentation for both employee and manager level to facilitate adoption of various components of system, which required me to mitigate content, revisions, and timelines between vendor and executive management.• Managed creation of a simulation, with an outside vendor and cross-functional executive management, instructing end-users how to use specific system feature.• Directed problem resolution and software upgrades with software provider.• Provided software training and system enhancements overviews to departmental staff.• Coordinated system functionality and requirements with program lead and cross-functional leads.• Conducted weekly status meeting with program lead and cross-functional leads to keep deliverables and timeline on track with project plan. Emailed meeting minutes to concerned parties.• Maintained system information by proactively analyzing data to identify discrepancies, correcting errors through use of relational database (PeopleSoft), and making manual data tweaks in lieu of data upload stoppages.• Responsible for system support which included: managing helpdesk responses to customers, providing dates of expected rise in call volumes, and responding to escalated trouble tickets.• Produced administrative manual outlining security and user permissions, company-specific configurations, and program-specific administrative tools.

Selected by Luxottica Retail to fill in for Training Coordinator on medical leave.Duties included: creating events with RegOnline; monitoring attendance, no shows, wait lists, etc.; directing training room set up (ordering class materials; booking class rooms; scheduling catering, etc.)

Provided excellent customer service by assisting customers in locating merchandise throughout the store, answering questions regarding use and quality of product and pricing questions.• Performed a variety of tasks on computerized register system, such as proper application of coupons, special discounts, returns, exchanges, and gift and credit card balance inquiries.• Prepared various merchandise signage using corporate program to search product information, identify correct product, and select and print desired sign style.• Created package and shelving tags to show price and product information and print product reports using hand-held scanning equipment.• Researched merchandise availability for customers via computerized search system using UPC, SKU, product name, similar product, etc. as search descriptors.

Assisted in the implementation of marketing promotions targeted towards increasing profit and strategic relationships with librarian customers, such as professional development programs, direct mail campaigns, and national, regional and local trade shows. • Prepared and uploaded communications and documents for departmental Sharepoint portal.• Maintained extensive customer records management by updating relational SQL database with correct customer information.• Created, tested, and furnished monthly revenue reports to management based on existing report capabilities and produced additional ad hoc reports as requested utilizing SQL queries.• Created invitations and handouts for customer events.• Participated in the execution of detailed plans for national, regional, and local librarian trade shows.

Provided assistance to field employees in support of customer relationship management.• Tracked promotional budget expenses for each team member. Prepared detailed budget analysis of special projects.• Assisted in the development and implementation of plans associated with national tradeshow, including promotions, graphics, literature, direct mail, advertisement, and internal documentation, as well as attended the show.• Assisted in the implementation of detailed plans for market specific programs.• Developed technical computer and writing skills to enhance customer mailings and to improve processes.

Furnished customer support to paralegal school customers scheduling service as requested and answering questions about service and account information. Supported department staff members through creating and distributing invitations to customer events.• Assisted as needed with national tradeshow.• Updated program materials and program introduction packages.

Performed a full range of secretarial duties in the legal arena.• Generated and maintained a group work schedule that consisted of ongoing projects.• Developed a relational database in Microsoft Access capable of searching for pertinent information contained in 1,800 license agreements.• Maintained extensive set of standard forms in their original format to eliminate the circulation of inappropriate versions and allow for consistent starting documents.• Assisted in the maintenance of a tickler system, standardized departmental directories, and charts used for cross referencing purposes. Tracked several projects for manager.

Performed a variety of tasks related to customer satisfaction, improved employee morale and training, and business growth.• Processed customer callbacks. Followed-up with customers as needed. Supervised an assistant.• Facilitated a quality control employee team. Provided follow-up on problems or questions. • Maintained an employee hotline. Administered employee incentive programs.• Developed and maintained a newsletter geared to management personnel to provide necessary tools to better maintain employee commitment. Interviewed management personnel for spotlight articles. Designed newsletter layout and graphics. • Achieved certification to teach defensive driving class.• Supervised direct mail team in distributing questionnaires related to business growth.• Created necessary documents to move manual bookkeeping records to computerized system.