Manage weekly and long range production forecasts. Procure all raw materials needed for packaging and pasta production.

Progressive leadership responsibilities and cultivated highly effective relationships with all customers. Trained and mentored employees to create top performing teams, while assessing needs and developing personnel for cross functional operations. Supervised a staff of 22 professionals.• Led multiple continuous improvement projects resulting in cost and time reduction• Planned plant workload for long term budget forecasting using MRP system• Controlled and reduced overtime expenses through creative scheduling methods• Interviewed, hired and trained new customer service team members• Established a customer care program to ensure customer satisfaction• Consulted with sales to determine project feasibility for future production• Prepared yearly production schedules for contractual customers• Guided team progress to complete projects within deadlines• Streamlined processes to facilitate department restructure as required to reduce personnel• Resolved credit and quality disputes by negotiating terms and implementing new processes• Planned and executed multiple process implementations using root cause analysis• Provided manufacturing floor direct supervision as needed• Created pivot tables used by Corporate controller for forecasting and budget analysis• Subject Matter Expert-traveled to sister companies to assist in program implementations• Initiated purchase orders in SAP system to outside vendors for product and production• Advised and communicated project details to outside vendors• Improved distribution processes resulting in 100% ship date fidelity

Maintained long term production schedule to control and reduce overtime expenses. Provided guidance to team of 2 production planners to attain a 98% schedule fidelity.• Collaborate with sales to determine project feasibility• Create reports for monthly and yearly budget forecasting• Track project details and provide multiple reports for management staff

Managed the facility's daily production schedule for over 20 pieces of equipment and 600 employees• Partnered with CSR's and manufacturing supervisors to ensure internal and external customer satisfaction• Maximized efficiencies of equipment with creative scheduling• Maintained effective relationships with management and customer service staff• Actively suggested operational improvements to improve production times and reduce costs.• Coordinated with sourcing to ensure availability of needed production resources

• Primary contact for customers and sales in relation to producing a wide array of trade publications• Developed empathetic client relationships and earned reputation for customer service excellence• Cross-trained and provided back-up for other customer service representatives as needed• Generated and processed accurate job instructions for production• Monitored daily job activity and communicated any project deviation to customer• Validated manufacturing instructions to customers purchase order prior to release to plant• Created work orders for ancillary projects and shipping instructions• Maintained inventory records and furnished to external customers as needed