OutlineResponsible for consultation, planning, executing, and delivering projects to clients in the electrical and electronics engineering field. Ensuring the successful delivery of projects while meeting client expectations and maintaining high-quality standards.Key responsibilities• Develop project plans outlining scope, objectives, timelines, budget, and resources required.• Conduct feasibility studies and risk assessments to identify potential challenges and mitigation strategies.• Delegate tasks and responsibilities to team members, fostering a collaborative and motivating work environment to align with project objectives and enhance overall team performance.• Provide updates on project progress, milestones achieved, and any deviations from the original plan.• Develop and manage project budgets, tracking expenditures and ensuring adherence to financial constraints.• Identify potential risks and uncertainties impacting project delivery, and develop proactive risk mitigation plans to ensure project success by minimizing disruptions.• Monitor project progress against established milestones and key performance indicators (KPIs).• Assess and manage change requests throughout the project lifecycle, evaluating their impact on scope, schedule, and budget.• Implement change control procedures to document and track modifications effectively.• Conduct post-project evaluations to review lessons learned and identify opportunities for process improvement.Key achievements/projects• Meeting project deadlines and delivering results within the specified timeframe, demonstrating the ability to effectively manage schedules and resources.• Ensuring that the project deliverables meet or exceed the quality standards set by the client and industry regulations, resulting in high-quality outcomes.• Effectively identifying and managing project risks, minimizing disruptions and mitigating potential threats to project success.

OutlineResponsible for network management, that is network surveillance, operation, maintenance, analysis, and fault incident management, ensuring optimal performance and availability of various systems and equipment in the Network Operations Centre (NOC). The role encompasses a diverse range of networks and services, including Transmission, Voice Services, Switching Services, Access Network, Satellite Equipment and Services, IP Networks, Broadband Services, and Environmental/Power systems. I was a member of Society of Telkom Engineers recognized by ECSA.Key responsibilities• Monitor network and associated systems/ equipment.• Compile and implement control instructions.• Coordinate and create control functions and procedures.• Analytical, planning and problem solving.• Initiate corrective action, correlate information, coordinate activities.• Escalate problems and propose solution / make recommendations, liaise with role players.• Executed Ad-Hoc Projects• Disseminate information, generate statistics, formulate and implement contingency plans.• Technical Equipment handling.• Communicating and telephone etiquette.• Customer focusedRange• Transmission Network (TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF)• Voice Services Network (Fixed line, PRI, BRI)• Network Management System• Customer Networks/ Services• Switching Networks.• Satellite equipment and services (VSAT)/ Microwave• IP Networks (Metro Ethernet)• Network Planned Work Services• Broadband Services• Environmental and PowerKey achievements/projects• Recipient of the Awesome Action Award certificate for exceeding job description expectations.• Enhanced fault resolution efficiency by promptly addressing and following up on service/client-affecting issues, prioritizing and providing continuous updates to stakeholders until resolution.• Bringing new or improved approach in resolving faults faster.• Successfully adapted to the ever-changing technical/technological environment.

OutlineConduct comprehensive analysis of circuits, proficiently diagnose issues down to the component level, proficiently repair and test automotive remote alarm systems, ultrasonic/microwave sensors, and immobilizers. Ensuring the seamless and uninterrupted operation of the production line by implementing effective management strategies and closely monitoring each stage of the production process to identify and address any potential disruptions promptly. Engaging with customers to understand their automotive alarm security needs and recommending suitable products.Key responsibilities • Actively participating in the sales process by engaging with potential customers, addressing inquiries, and providing product information.• Overseeing and optimizing the production process to ensure efficiency and minimal disruptions.• Regularly inspecting and calibrating test equipment to ensure accurate and reliable results.• Conducting thorough inspections on repaired products to ensure they meet quality standards.• Documentation on work instructions report.• Compiling daily reports on operational issues, faults, and resolutions.• Collaborating with the R&D team to provide insights and support during the development phase.• Automotive alarm security installations and maintenance in automobile.• Rotating team leader, assigning tasks, and ensuring the team operates efficiently.• Creating work schedules, monitoring progress, and adjusting plans as neededKey achievements/projects• Successfully brought in a significant number of new customers, expanding the customer base.• Maintained a high level of customer satisfaction, resulting in a strong rate of customer retention and repeat business.• Repetitive fault prevention by applying root-cause analyses to identify problems and fixing them from their root-cause thus preventing them from occurring again.• Effectively managed the team during challenging situations or crises, showcasing leadership under pressure.

OutlineProficiently troubleshoot, repair, test, and upgrade software on Nokia phones, ensuring optimal functionality. Diligently document fault reports and conduct thorough quality inspections on repairs to uphold high standards.Key responsibilities• Expertly repair various models of Nokia phones, addressing hardware and software issues.• Conduct maintenance and testing procedures on Nokia phones to ensure optimal performance.• Perform detailed quality inspections on phone repairs, adhering to established standards.• Thoroughly document all repair activities, maintaining comprehensive records for future reference.Key achievements/projects• Demonstrated exceptional customer service management, ensuring customer satisfaction throughout the repair process.• Successfully met repair turn-around time targets, showcasing the ability to work efficiently under pressure.• Implemented robust quality control and assurance measures, contributing to consistently high repair standards.