Strategic Planning and Execution: • Develop and implement the company’s long-term strategic goals. • Identify opportunities for growth and new service offerings. • Oversee market research and stay informed about industry trends and competitive landscape.Business Development: • Lead efforts to attract new clients and retain existing ones. • Foster relationships with key stakeholders, including clients, partners, and vendors. • Represent the company at industry events and conferences.Operational Management: • Ensure efficient delivery of IT services to clients. • Oversee the development and implementation of operational policies and procedures. • Ensure compliance with relevant laws, regulations, and industry standards.Financial Responsibilities: • Develop and manage the company’s budget and financial plans. • Monitor financial performance and implement corrective actions as necessary. • Oversee financial reporting, including profit and loss statements, balance sheets, and cash flow reports.Resource Allocation: • Ensure efficient allocation of resources, including staffing, technology, and budget.  • Oversee investment in new technologies and infrastructure to support business growth.Team Leadership: • Provide leadership and guidance to the executive team and employees. • Foster a positive, collaborative, and innovative company culture. • Oversee recruitment, training, and professional development programs.Performance Management: • Set performance targets for teams and individuals. • Conduct regular performance reviews and provide feedback to employees. • Address performance issues and implement development plans for improvement.Risk Management: • Identify potential risks to the business and develop strategies to mitigate them. • Ensure robust cybersecurity measures are in place to protect client data and company assets. • Oversee disaster recovery planning and business continuity strategies.

My daily responsibilities included but not limited to: • Managing the day-to-day running of the company's main social media accounts.• Developing a social media presence across a range of platforms and updating with relevant information on a day to day basis.• Advising management on hot online topics, new developments and on how we can better grow the company's social media presence • Introducing in-house offers and promotions and running campaigns to attract more customers.• Designing images and artwork for promotions, specials and daily events.• Creating an online community of people based on the targeted market (eg Facebook groups, community sites and blogs).• Identifying opportunities to take the business into real-time conversations with online users.• Creating creative and engaging content to broadcast on all the company's social media pages on a daily basis.• Writing up reports on social media content and activity, followership, and customer feedback.• Initiating a professional two way engagement with the audience over social media platforms.

Duties Included:Production of training material, planning, marketing and sponsorship of functions and events.Development of the sales strategy and pitch, follow up on clients sales and maintaining the records.Implementing the company’s IT system and overall operation, maintenance and computer support.Processing customer orders in a timely manner and ensuring the client’s approval.Generating new business through cold calling and increasing revenue from new and existing conference clients.Motivating and leading the sales team, making sure they perform to their best ability.Compiling weekly reports, follow up and feedback.Provides professional customer service and communication to attendees and prospects.Collection of payments on sales pre-event.Execution of the call plan and sales approach.

Duties & Responsibilities:- Providing computer support and resolving problems to the end user’s satisfaction- Modify configurations, utilities, software default settings, etc. for the local workstation- Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.- Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals. - Developing effective sales plans using sales methodology.- Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.- Understanding customer's diverse, specific business needs and applying product knowledge to meet those needs.

NQF Level 4 SAQA accredited qualification.NQF Level 4: HP Business Partner Technical Support Learnership.

DUTIES:Creating and maintaining customer relationships Merchandising and packing as per the store setting and standards Selling specific products and services to consumers such as electronics, computers, furniture, households and accessorize. Demonstrating products and showing consumers how to maximize their features, explaining different customizable features and discussing warranties and replacement parts. Checking inventory to ensure products are in stock Process orders in person and over the phone.Recommends equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation Communicating and analyzing customer’s needs and consulting with staff engineers regarding technical problems. Negotiating terms of sale and services with customers.