Sandile Msomi Email & Phone Number

South Africa

City Of Johannesburg, Gauteng, South Africa

Johannesburg Area, South Africa

General Administration & Support:- Provide support to the Growth Academy, addressing tickets within 24 hours.- Cover various topics including user additions, removals, password resets, login support, and troubleshooting.- Generate daily lists of additions and removals, providing feedback to field teams.- Reach out to non-participating candidates to understand reasons for lack of involvement.- Analyse received tickets and produce a weekly tracker showing ticket metrics.- Escalate unresolved tickets to the line manager within 24 hours.Report Writing and Composition:- Create and write reports as requested by the client daily, weekly, or monthly.- Gather information from various stakeholders, consolidating it into a coherent report.- Analyse system-based data and present it in an easy-to-understand format for the client.- Develop new reports as requested by the client or management.- Draft progress reports as needed for ongoing projects.- Deliver reports following the client's reporting schedule.Operational Excellence:- Ensure adherence to internal processes, policies, and procedures by oneself and stakeholders.- Provide updates to the line manager on project performance.- Escalate any non-compliance issues that may lead to underperformance on any project.Database Management:- Conduct a monthly audit of outlets and users to ensure accurate and properly named information in the database.

Johannesburg Area, South Africa

Process Mapping and Documentation:- Work with cross-functional teams to gather business requirements.- Translate business requirements into accessible process maps for both as-is and to-be processes.- Map processes using standard BPMN notation to an appropriate level of detail.- Create and maintain process maps and documentation.Process Improvement:- Participate in process improvement projects and support implementation efforts.- Provide regular updates on project progress and communicate findings to stakeholders.- Build strong relationships with internal stakeholders, acting as a core resource to support their teams with project delivery.Standard Operating Procedures (SOP):- Document and maintain Standard Operating Procedures (SOPs) and business rules for various sales channels (Retail, Fibre, and Business Sales).- Implement identified SOP changes and publish them on company platforms (SharePoint and Axonify) to support business operations.- Interact with internal stakeholders to understand business rules, requirements, systems, and integration points to enhance business operations.- Draft and implement cross-functional processes with multiple stakeholders.- Draft and review SOPs for existing and new telecommunications-related legislation and regulatory requirements.Compliance Auditing:- Configure an automated document review alerts and approval process on SharePoint.- Occasionally audit Retail channel procedures, practices, and documents to identify potential risks.- Create and manage effective action plans in response to audit findings and compliance violations.

Johannesburg Area, South Africa

Responsibilities:- Draft SOPs primarily for the retail channel to support business operations.- Compile the Retail Operations Manual for stores.- Review processes for optimisation.- Document and maintain Operational Level Agreements (OLA) to define services and turnaround time (TAT) for cross-functional processes.- Test and monitor new processes within the store environment.- Review and implement recommended actions from audit findings within the Retail Operations space.

Johannesburg Area, South Africa

Masithuthuke Holdings: ICT Work Readiness Programme (Work Experience)Business Process Modelling and Bizagi Modeler:- Learn how to use BPMN in business processes and its different symbols and elements.- Hands-on practice in creating and visualising business processes using Bizagi Modeler.- Learn how Bizagi Modeler can be used to model and optimise business processes.Business Basics and Operations Management:- Understand the different departments and how they operate within the organisation.- Observe and participate in the day-to-day activities of each department.- Gain an understanding of inter-departmental relationships and how they contribute to the overall functioning of the business.- Research and interpretation of relevant legislation in specific business circumstances.- Learn and understand the existing branded stores operations manual.- Document business procedures, rules, and policies.

Durban Area, South Africa

Masithuthuke Holdings: ICT Work Readiness Programme(Training)Work Readiness Programme was an ICT programme that was sponsored by the BankSETA and administered by Masithuthuke Holdings. Programme was divided into two segments: First 4 months was classroom training.6 months was work experience on an IT company. The purpose of the programme was to gain work experience to kick-start a career IT industry. Training:- How to administer a network- How to administer security system- Customer care in IT support- Ethics and change management in the computer industry- Install and configure an operating system- principles of solving problems

Durban Area, South Africa

Rosebank College: Durban CampusModule: Introductory to Computing Classroom Presentation• Deliver lectures (30 hours per week) in accordance with course outline depending on module-specific requirements.• Engage and prepare students for assessments, identify at-risk students, and develop assessments in accordance with Central Academic Team briefings.• Monitor student involvement and evaluation submission, with appropriate escalation.Student Management• Inform students about upcoming tasks and projects.• Maintain the Learning Management System and provide students with feedback.• Assist in the monitoring of at-risk students in lecture modules.Professional Growth and Involvement• Actively participate in contemporary developments in teaching and learning practices at Rosebank College.• Attend and participate in all faculty academic meetings.• Consider, assess, and analyze student module outcomes.• Manage resources, such as academic materials, and communicate with the Information Centre.• Carry out a predetermined number of academic professional development interventions per academic cycle (one year) that contribute to the enhancement of the Brand's Teaching-Learning practice and personal professional academic status.

Certificate In Project Management, Project Management - Nqf 5, 78%

Bachelor Of Science (Bsc), Computer Science And Hydrology

Bsc Foundation Programme (1 Year), Science

Matric, Physical Sciences, Grade 12