Office365 Tenant to Tenant Migration Project Due to Infrastructure Change within the Company.Migration of Dynamics Navision Users to Xpedeon ERP Users Project delivered go live within two months of tight schedule.Migration of Domain Users for UAE and Qatar Region.Moving the Physical Servers to Virtual High Availability Environment using VMware and Hyper V virtualization.Setup Single sign on Project for All office365 Users to be able to login to Mobile devices such as Phone or Tablet.Shifting of Site office Complete Infrastructure of the 70 office users who needed to be relocated due Office Site Municipality Compliance.Managing Cloud Partners, Vendors and Team.Ensuring Veaam Backup as disaster recovery plan for the Company data using office Tape backup and Backup to Storage repositories.

Advise IT team on best practices to troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Manage and coordinate planning, design, operations, maintenance, and resource allocation of IT activities, including client/server support and planning, and make purchase decisions. Consult on administrative policies and procedures, technical problems, priorities, and methods related to optimized IT usage and performance.Train IT teams, users in the proper use of hardware or software as per business need.Coordinate with IT team and service Vendors to troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems between IT and design users.Analyze, recommend, and implement IT Service process improvements.Maintain records of communication, transactions, problems and remedial actions taken, or changes in installation, Data backup activities related to infrastructure setup.Monitor consumable usage and patterns to ensure correct ROI information to management so as to advise optimization on cost per page /plot can be part of project costing.

Client support to J D Edwards Enterprise Application Windows 2003 Server Active Directory Administration.IT software and hardware Products evaluations and Procurement.Symantec Antivirus server deployment and management.IBM Blade center server’s maintenance and administration.Coordination and follow-up with Vendors for repairs and support on Warranty and non-warranty Servers, Desktops and Printers.Onsite support coordination with Support center and Engineers.Deployment of Time Attendance Machine with biometric finger scans. Creating Documentation of IT policies and procedures.Maintenance and management of Terminal Servers.User Training on new technology and Application.Administration of Day to day activity to Maintain DataCenter.Managing IP allocation and ensuring minimal downtime of machines.Assisting in the design and implementation of the network (LAN & WAN), troubleshooting network problems and conflicts. Hands on for sharing Internet connection sharing and settings policies for restricted access through proxy and firewall server.Implementing Network Security in Head Office as well as in Brach offices.Well versed with performance tuning of windows and other software, knowledge of standard backup procedures.Email server Administration and outlook client management.

Service help desk operation supervision to deliver services as per agreement with Client.Prepare Weekly and Monthly Report, conduct service review meetings.Align IT service goals with requirements of various departments.Provides first and second level support to user’s associates for technical problems. Conducts performance audits and provides recommendations for performance improvement Disaster recovery planning and server room planning.Monitors computer and network operations at the property performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans. Analysis of Service desk function and implementation service improvement.Assets Management, Maintaining hardware inventory software, consumable, spares etc.Technical Documentation, Roistering team in shifts and coordination with support staff. Preparing Incident Report, Coordination with other teams for Incident, Change and Problem managementSupervision of 20 service support engineers conducting appraisal and service review.

Manage Incidents and Service Support Team at Clients premises.Troubleshooting Level technical faults and escalation to L2 and other service Support level.Monitoring and maintaining Windows NT 4.0/Windows 2000, Lotus Notes,Configuration of call center Process and Installation of applications and windows clients for ERP and Oracle.ARC Serve (Backup Management Software) servers on IBM Netfinity & e-Server series hardware.Monitored IPLCs on Cisco IGX 8430 WAN usage of IGX commands Switch & follow up for the same with ISP’s such as MTNL/VSNL/HTIL/AT&T/WorldCom. Troubleshoot & Maintain of Cat-5 cabling from MDF panel to user IO.WAN devices configuration IGX 8430 and Routers 1700, 2500, 3740 and Cisco switches 4006 and 6513 including administration of Lotus notes Domino server configuration and administration of lotus notes clients.Monitored corporate network such as IP tools by and remote access tools such NSM and Dame Ware Mini Remote Control by Dame Ware Development.Basic support for Avaya EPBAX system, Network maintenance and management.Troubleshooting of hardware related faults with servers, Coordination with support help lines for warranty and out of warranty support.

Accountable for managing a team of 20 Agents for technical process Symantec Technical Support.Providing support to the clients pertaining to Symantec Norton Antivirus and Norton Internet Security.Handling escalation, tools known as lotus notes database, ezcrm, Digital River, cost, etc.Stack ranking and rewarding team members, conducting annual review of team member.Rostering team for best performance.

Maitreyee IT Services being IBM Service Provider Placed me at their reputed client Site Efunds International Malad office, Where I was member of Service Desk Team that was managing Data Center and end user Support for Call center staff and process that were working in various 24/7 shifts environment.

Configuring and Installation of Watchguard Hardware Firewall and Monitoring Network Activity.Managed the troubleshooting of Network Windows Servers , laptop and desktop.Involved in installation of Web SNMP management card, configuration of Hardware Firewall etcInstallation of Powechute and configuration for Operating system shutdownInstallation of Powerchute for Network Operating system Shutdown.Troubleshoot cabling faults, configuring networking devices switches,routers etc.Successfully handled the installation, troubleshooting of kiosk machine of Transmatic systems in MTNL and LICSupport for HP server performing SAP ERP application.

Visiting Customers offices for all types of hardware AMC Support.Troubleshoot problems pertaining to Software and Hardware maintenance.. Installation and configuration of new Desktop, software’s, DOS, Windows, and Antivirus etc.Test and Repairs of Hardware components and peripherals.Troubleshooting Hardware, OS and software using Norton Utilities and HCL utilities.Facilities Management Onsite support Engineer for ICICI corporate office.Internship and Training.Motherboard Chip Level Repairs TRC EngineerTroubleshooting of Complex PC Hardware Issues.Fixing Computer , Printer, Plotter , Monitor, Terminals Faults by visiting at Customers Location.Doing Onsite Soldering chip resistor replacements for Chip level reworks.Computer Cabling, Crimping, Co-axial Novel Networking.Troubleshooting and Maintenance of Single Phase three Phase Mainframes UPS Systems.