Role & Responsibility: Incident Management: Troubleshooting for customer complaints like Link down, Link Flapping, Packet drops, latency, and other service-related issues. Liaising effectively with different cross functional teams w.r.t fault identification, customer communication, service support and restoration of fault. Coordinating with field engineers and end customers for first level troubleshooting, access arrangement and provide guidance to field… Show more Role & Responsibility: Incident Management: Troubleshooting for customer complaints like Link down, Link Flapping, Packet drops, latency, and other service-related issues. Liaising effectively with different cross functional teams w.r.t fault identification, customer communication, service support and restoration of fault. Coordinating with field engineers and end customers for first level troubleshooting, access arrangement and provide guidance to field engineer for identifying and fixing the issues. Basic troubleshooting on router, switch, and converter. Working tool – Snow, Viznet, Remedy , Putty, Excel, power point, CBOSS, M6 and optimus Problem Management: Identifying of repeat and chronic circuits, analyse these circuits and work upon to fix these circuits. Performing service improvement plan to improve the performance for circuits with coordination of service provider, cross functional teams, and customers. Working on customer location shifting, LOS (line of sight) issue and tower related issue for tower replacement w.r.t permanent fix. Performing customer end hygiene check activity by aligning field engineer for service stability. Show less

 Migration 12000 customer’s from Legacy networks into new VDC having Ether flow circuits. Planning & Implementation for Pilot and EA phase of Migration. Co-ordination with individual customers to discuss Migration Plan. Co-ordination with BT NOC for legacy circuits validation. Adhere to maintain 100% service SLA for every customer. Activating with new circuits and validating it by loopback test. Provides appropriate measures during Migration work and other… Show more  Migration 12000 customer’s from Legacy networks into new VDC having Ether flow circuits. Planning & Implementation for Pilot and EA phase of Migration. Co-ordination with individual customers to discuss Migration Plan. Co-ordination with BT NOC for legacy circuits validation. Adhere to maintain 100% service SLA for every customer. Activating with new circuits and validating it by loopback test. Provides appropriate measures during Migration work and other critical events when a service is likely to be affected. Coordinating with FSR & Service Provider and customers. Maintaining daily report for every Migration and share this with client. Handling every month governance call with client and management heads. Show less

 Handling the dockets for tackling RF related problems. Also, coordinating for maintenance of existing network & customer. Co-coordinating with Gemini engineers for RF links (WIMAX) commissioning and troubleshooting. Handling all RF planned events across network. Co-coordinating with corporate customers for taking downtime in case of planned maintenance activities. Working with other teams on troubleshooting day to day issues. Resolving customer complaints with minimum… Show more  Handling the dockets for tackling RF related problems. Also, coordinating for maintenance of existing network & customer. Co-coordinating with Gemini engineers for RF links (WIMAX) commissioning and troubleshooting. Handling all RF planned events across network. Co-coordinating with corporate customers for taking downtime in case of planned maintenance activities. Working with other teams on troubleshooting day to day issues. Resolving customer complaints with minimum downtime. Escalating matters to higher authorities for resolving issues quickly Work experience with CRAMER6 Modules viz. Route Finder and CygNet-OTNMS to discover transmission path. Docket Handling in system (Viznet & Remedy). Coordinating with field engineers for establishing services and maintenance. Handling L1 and L2 level escalation for Circuit and equipment related issues. Co-ordinating with all internal team and field engineer for troubleshooting. Show less

 Handling the dockets for tackling RF related problems. Also, coordinating for maintenance of existing network & customer. Co-coordinating with Gemini engineers for RF links (WIMAX) commissioning and troubleshooting. Handling all RF planned events across network. Co-coordinating with corporate customers for taking downtime in case of planned maintenance activities. Working with other teams on troubleshooting day to day issues. Resolving customer complaints with minimum… Show more  Handling the dockets for tackling RF related problems. Also, coordinating for maintenance of existing network & customer. Co-coordinating with Gemini engineers for RF links (WIMAX) commissioning and troubleshooting. Handling all RF planned events across network. Co-coordinating with corporate customers for taking downtime in case of planned maintenance activities. Working with other teams on troubleshooting day to day issues. Resolving customer complaints with minimum downtime. Escalating matters to higher authorities for resolving issues quickly Work experience with CRAMER6 Modules viz. Route Finder and CygNet-OTNMS to discover transmission path. Docket Handling in system (Viznet & Remedy). Coordinating with field engineers for establishing services and maintenance. Handling L1 and L2 level escalation for Circuit and equipment related issues. Co-ordinating with all internal team and field engineer for troubleshooting. Show less

 Troubleshooting of WiMax networks. Trouble shooting of subscriber stations. Co-coordinating with field engineer  Checking RF media, switch and Utilization of Link. Fault Isolation & Troubleshooting for existing wireless customers within Stipulated time.  Providing online support to… Show more  Troubleshooting of WiMax networks. Trouble shooting of subscriber stations. Co-coordinating with field engineer  Checking RF media, switch and Utilization of Link. Fault Isolation & Troubleshooting for existing wireless customers within Stipulated time.  Providing online support to Engineers onsite for troubleshooting problems related to Wireless Customers  Escalate issues to appropriate support organizations as required per documented guidelines and manage the cases to closure.  Responsible for monitoring & maintaining uptime of Network Elements, Based On customer’s requirement, provisioning services in NMS & EMS. Show less

 Monitoring & troubleshooting of the Infra alarms in OMC. Prepared daily outage report of all the sites as per given schedule. Co-ordination with Engineer/technician for complaint resolution. Maintaining uptime of sites within minimum time. Co-ordination with different vendor, operator for routine & maintence activity. Timely submission of the entire document to the reporting manager. Co-ordination with OMC, Switch and Field Engineer regarding various technical… Show more  Monitoring & troubleshooting of the Infra alarms in OMC. Prepared daily outage report of all the sites as per given schedule. Co-ordination with Engineer/technician for complaint resolution. Maintaining uptime of sites within minimum time. Co-ordination with different vendor, operator for routine & maintence activity. Timely submission of the entire document to the reporting manager. Co-ordination with OMC, Switch and Field Engineer regarding various technical Problems at remote Locations. Knowledge of BSC, site handing, alarm creation command. Login into BSC and all sites and cheking all infra related alarms. Use of Router login for alarm monitoring. Show less

 Prepare MIS for Product Pure It Water Purifier. Reports preparation of sales on daily basis and TDP. Analysis on the various Complaint Report, Aging Reports,  Sales report and analysis on the same.