Sandip Mann Email & Phone Number

Chatham, Gb

Chatham, Gb

London Area, United Kingdom

London, England, United Kingdom

Bluewater

London, United Kingdom

Post Go Live Support

London, United Kingdom

Working on a project to complete the Migration of computer systems. Using Agile and SCRUM principles to work in a self- managed environment.

Bromley, United Kingdom

Bromley Branch Manager – 01/2017 - 08/17Eltham Branch Manager – 06/2016 – 01/2017Greenwich Branch Manager - 07/2015 - 06/2016Morden Branch Manager - 07/2014 - 07/2015

Bayswater

Personal Banking Manager – This role was similar to my last role at NatWest as I was dealing with clients face to face in the branch environment. As a PBM my role was integral in the branch to ensure that performance was kept at a consistent high level and quarterly targets were reached. Working along side the Branch Manager and the Customer Service Manager, the PBM provides the most personal service, the most customer interaction and face to face contact as well as over the phone. I started my role in the High Holborn branch, working with a high income City based clientele, conducting financial reviews to help customers with products such as Credit Cards which provide Airmiles, and Premier Banking accounts which came with added value. These added value accounts or AVAs as they are known in Lloyds were where my early successes came as I was the top performer in the region, which consisted of approximately 20 branches, for this particular product line. In May 2012 I was moved to the Bayswater as the branch was consistently missing target and the Local Director wanted to get the performance back on track. The branch is located in a very diverse area so clients range from very high income to local customers that live and work in the area requiring financial advice. By working closely with the cashiers to establish customer needs and phoning leads in my portfolio every morning to book appointments, the branch moved up in the performance tables and as a seller I consistently achieved 100% target success every quarter since starting. My success in this position was recognised and after Lloyds and TSB separated, I was offered the position of Branch Manager in Morden.

Aldgate

Customer Advisor – My role included seeing customers face to face and conducting full financial reviews identifying borrowing, saving and protection needs. Products I was authorised to provide included new accounts, loans, credit cards, life protection and home protection. I was also able to provide information on mortgages and long term investment plans and these sales were completed by referring to specialists. Building customer relationships was integral and appointments with clients were booked from outbound telephony sessions and also from working with the cashiers to identify customer needs when they visited the branch for daily transactions. This helped me save numerous customers money on their monthly outgoings, with one customer saving £900 per month after refinancing of his loans, credit cards and store cards all into his mortgage. Customer service was paramount as a ‘Sales through Service’ ethos was followed. Primarily a sales role, performance was measured and targets put in place were expected to be met weekly. Trackers were also sent out once a week for performance comparisons in branch encouraging friendly competition.

Chatham

Customer Services Officer – Duties and responsibilities included taking calls and working as first point of contact for NatWest customers. The job role involved dealing with customer queries and also meeting daily sales targets. The role was not purely working with inbound telephony calls for customers with questions, queries or complaints, but also identifying sales opportunities which were then transferred through to the sales team. Targets were measured quarterly and bonuses paid depending on performance. I was also rewarded for spotting and preventing three fraudulent attempts to transfer money from customer’s accounts and in the process saved the bank £1,200, £4,960. A possible £10,000 transfer was also prevented by my diligence.