Sandip Bahl Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

- Directed the management of 300+ business processes across Bangalore and Hyderabad, overseeing a workforce of 900 FTEs.- Spearheaded the launch of a Forecasting division, slashing forecast variance from 22% to 5%, resulting in 30 HC savings i.e. $ ~0.43 MM savings.- Revamped capacity planning mechanisms, implementing monthly and quarterly financial refreshes, and optimized 157 HC through strategic adjustments resulting in potential cost reduction of $2.26 MM. - Transitioned 190 employees to VCC modality, yielding annual savings of $0.29M and reclaimed 232 seats, saving $0.70 MM.- Led the 2023 & 2024 High Velocity Events i.e. Prime Day successfully for Brand Protection.

Hyderabad, Telangana, India

- Achieved capacity planning accuracy within a +/-10% accuracy for 15 months in a row for META account driving cost to serve goal.- Managed 10+ business processes across India, UK, Singapore and US with an FTE footprint of 3500

Hyderabad Area, India

- Executed a major transformation project that cut headcount by 15% (65 heads) without compromising KPIs, delivering $.5MM in operational savings.- Maintained forecast accuracy within +/-8% for 11 consecutive months, post aligning long, medium, and short-range forecasts with demand requirements.

Pune, Maharashtra, India

- Spearheaded a team of 42 WFM professionals across India and Egypt, facilitating Vodafone UK’s Forecasting, Capacity Planning, and SLA management needs.- Executed department-specific initiatives to enhance operations, SLA, TAT, CSAT/NPS, and ESAT performance.- Orchestrated the management of 5+ business processes across India and the UK with a workforce of 3,200 FTEs, streamlining operations and boosting efficiency.

Mumbai Area, India

- Commanded Forecasting, Capacity Planning, and SLA management for the APAC region, leading 42 global accounts, including brands such as Sears, Macy’s, and Virgin Atlantic, and supervising 34,000 FTEs.- Directed a team of 25 Capacity Planners, ensuring alignment with regional performance standards and achieving optimized resource allocation.

Noida Area, India

- Achieved forecasting accuracy within a +/-5% target for 18 consecutive months, driving consistency in operational outputs.- Oversaw the management of 40+ business processes across North America, orchestrating the coordination of 12,000 FTEs for optimal performance.

- Monitored and analyzed volumes across multiple channels to maintain optimal distribution.- Tracked and optimized service levels, AHT, schedule adherence, and occupancy to enhance performance.- Adjusted staffing levels dynamically based on real-time data and reported outcomes to management.- Collaborated with operations to address resource needs and overcome operational challenges.- Escalated critical issues, such as outages or understaffing, to mitigate impact swiftly.- Managed emergencies by reallocating resources and ensuring rapid, effective communication.- Analyzed intraday data and recommended process improvements to elevate efficiency.

Gurgaon, India

- Monitored and analyzed volumes across multiple channels to maintain optimal distribution.- Tracked and optimized service levels, AHT, schedule adherence, and occupancy to enhance performance.- Adjusted staffing levels dynamically based on real-time data and reported outcomes to management.- Collaborated with operations to address resource needs and overcome operational challenges.- Escalated critical issues, such as outages or understaffing, to mitigate impact swiftly.- Managed emergencies by reallocating resources and ensuring rapid, effective communication.- Analyzed intraday data and recommended process improvements to elevate efficiency.

Master'S Degree, Finance & Marketing, A+

Activities and Societies: Respresented college in various fests,quiz and cultural activities

Bachelor'S Degree, Business Economics

Bachelors in Business Economics

High School, Commerce, A+

Excellent in Academics, Sports and Extra-curricular activities