Sandip Mistry Email & Phone Number

Vadodara, Gj, In

Vadodara, Gujarat, India

Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of RPAEnsure positive customer experience by proactively managing and growing customer relationshipsManage, Mentor and Train Customer Sucess Manager on customer and product lifecycleMaintained and enhanced customer satisfaction by providing ongoing, proactive product support throughout the customer life cyclePartner closely with other cross-functional team members to translate business needs and product requirements for customersBe an internal advocate for customer needs and feature requests across product, internal support, engineering and SalesManager customer onboarding, renewals and customer escalations

Ahmedabad, Gujarat, India

Managing Key Account RelationshipFocusing on growing and expanding existing accounts relationshipDevelop a trusted advisor relationship with key customer stakeholders and executive sponsorsEnsure timely delivery of projects according to customer needs and business objectivesForecast and track key account goals and metricsAssist with high severity requests or issue escalations as neededAct as the lead point of contact for all matters specific to the customers. Responsible for client success, revenue quota from the strategic accounts, and customer satisfaction. Manage accounts in onshore/offshore managed capacity delivery model.Effectively manage the SOW and own the SOW renewals.Increase high resource utilization, improve billability & GM, spearhead cost savings initiatives, and avoid revenue leakages.Service offering - Digital Strategy, DevOps, Quality Engineering, Cloud, IoT, Data Analytics and Mobility

Dubai, United Arab Emirates

Identifying new opportunities for Digital - Web and mobility solutions in the UAEInvolved in Presales and proposal buildingActively participated in the requirement analysis phaseAcquired high-value customers from different verticalsManaging offshore demand generation teamCoordination with offshore team to keep track of project scheduleKeeping track of project milestones, billing and invoicingParticipated in business conferences, exhibitions, and networking events as a company representative

Pune, Maharashtra, India

Generating opportunities for Web, Mobility, Microsoft and Open source ServicesWorked in close coordination with US head to execute marketing and sales strategiesManaging relationships with existing customersRFI/RFP – successfully handled RFI and RFP’s of more than US $100KCoordination with project teams for account activities, requirement gathering and estimationsParticipated in business conferences, exhibitions, and networking events as a company representative

Vadodara, Gujarat, India

Promoting offshore software development service with different engagement models Lead generation using various business development approaches like Internet marketing, business networking, and cold callingCoordination with technical team for getting documents like effort estimation, project plan, team structure against the requirement received from prospectNegotiating the proposal / SLA terms and closing the dealPreparing proposal & response to RFI, RFP

Master'S Of E-Business

Post Graduations - Business Administration

Bachelors Of Commerce