Manager Digital Operations
CurrentLeading a diverse team across South Asia, managing depot operations and comprehensive IT asset management, focusing on lifecycle, inventory, retirement, and liquidation. Developed and executed global IT asset allocation strategies to meet organizational needs, including new hires, break-fixes, and lifecycle refreshes. Enhanced logistics and asset management through collaboration with regional IT and business leaders, significantly improving end-user experiences. Innovated with Product teams to… Show more Leading a diverse team across South Asia, managing depot operations and comprehensive IT asset management, focusing on lifecycle, inventory, retirement, and liquidation. Developed and executed global IT asset allocation strategies to meet organizational needs, including new hires, break-fixes, and lifecycle refreshes. Enhanced logistics and asset management through collaboration with regional IT and business leaders, significantly improving end-user experiences. Innovated with Product teams to introduce features that elevated customer satisfaction, reduced costs, and increased supply chain efficiency. Ensured compliance with global standards and statutory requirements, maintaining organizational integrity.Key achievements include developing performance metrics to optimize operational excellence, authoring process documentation to clarify logistics and IT asset management, and managing vendor relationships for cost-effective IT asset procurement. Implemented contingency and business recovery plans, ensuring service continuity. Advocated for team professional development, fostering a culture of positivity, collaboration, innovation, and integrity, which contributed to sustained organizational growth.During the GE spin-off, I led the Depot team through a seamless transition into three independent entities, aligning with new strategic goals. Directed ITAM specialists in asset tracking, procurement, and lifecycle management, ensuring asset integrity through comprehensive audits. Collaborated with executive leadership to develop ITAM strategies that matched the new organizational structure, enhancing asset management tools for improved tracking and data integrity. Maintained strict compliance with corporate policies and regulatory requirements, provided leadership and development opportunities to team members, and ensured transparency and accountability by maintaining detailed documentation of IT assets, processes, and procedures. Show less