Sandip Thapa Email & Phone Number

Seoul, Kr

Nepal

•Formulating strategic objectives, strategic plans and manage operational activities•Oversaw teams planning, implementing and realigning field and base operational strategies.•Researched competitive solutions and maintained competitive market comparisons and evaluations.•Collected requirements from end-customers and business partners for system upgrades, added features and new product development.•present models, findings & insights to top level management to aid in decision making.•Conducted field visits and met corporate business parties for business development.•Build, maintain & communicate detailed reporting & analysis on key business challenges.•Enhanced training programs to strengthen employee knowledge.•Leading and managing Customer Service Team • Ensuring the operations’ efficiency and meeting the contractual terms and financial KPIs•Supervised employees and employee training to ensure best practices, optimize productivity and meet target.•Market feedback- customer experience, new product opportunities, product/ service designs, product improvements, operating rules etc., to relevant verticals•Identify & implement improvements to operational processes.•Regular IT meet ups , system updates , features upgrade and resolving system issues.•Coordination with marketing & sales team , regular and on time communication with the top management regarding the project status

Dongdaemun-Gu, Seoul, Korea

• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Briefed top level management on monthly projections, events and other marketing plans.• Met and exceeded sales and growth goals by maintaining relationships with customers.• Planned and executed events and marketing programs, producing times goal of qualified leads.• Recruited and hired experienced part timer to complete projects on time and within budget requirements.• Transformed corporate website and social media platforms to better engage customers and promote sales.• Supervised employees and employee training to ensure best practices, optimize productivity and decrease process lags.• Completed projects on-time and under-budget by collaborating with sales, IT and customer relations departments.• Planned marketing initiatives and leveraged referral network to promote business development

Nepal

• Distributed incoming mail and mailed out outgoing mail efficiently to maximize communication efficiency.• Prepared and distributed team-based communications to foster collaboration and enhance team morale.• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.• Answered approximately 100+ calls per day, forwarded calls to proper recipient and took messages.• Managed daily operations of review, report and third party statement. Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.• Answered customers' questions and providing exceptional customer service.• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.• Resolved operational issues quickly by using technical and proper communication effectively reducing customer complaints by 98%.

Bbs, Business, Management, Marketing, And Related Support Services

High School Diploma, Business Administration And Management, General, 68%

High School Diploma, High School/Secondary Diplomas And Certificates, 86.5%

Master'S Degree, Business Administration And Management, General

Ca Cap I, Ca